I'm finding a few endpoints showing in the plugin with Health Status "suspicious". When I check Sophos Central everything is fine. This is generating a ticket in our PSA system and wasting tech time.
Digging deeper, the LastSeenAt field in the plugin_sophos_central_cd_endpoints table is not current, and doesn't update after a sync. I assume this is why the plugin is noting the status as suspicious. ThreatsStatus and ServicesStatus are both 'good'.
The LastDataSync field on the plugin_sophos_central_cd_endpoints table shows the current date, and updates if I do a manual sync, so something is syncing.
Apart from this and also being very slow with 2000+ endpoints, the plugin is working okay
Any ideas on the health status isse?
Thanks
James
Hi There,
Thank you for reaching us, we have raised this one with our internal team, and in parallel, I would like to ask your assistance if you can raise a case ID for the said issue you were facing.
I am also experiencing this same issue with 6000+ agents.
Hi Tim,
Thank you for reaching us. to further investigate this issue. can you raise a case ID and share it with us?