We followed the directions found here.
The API connects but as soon as you move off the API screen the API disconnects.
I seem to be having the same issue. I have tried most of the fixes. I have an error that shows up like this, would like some assistance.
2021-06-07T16:30:21.3745576-05:00 [184.108.40.206] Global :: Error updating application settings.2021-06-07T16:30:21.3755548-05:00 [220.127.116.11] Global :: 1133102021-06-07T16:30:21.3755548-05:00 [18.104.22.168] Global :: at SophosCentral.Core.Global.IsPartnerApiSetup(Boolean inDatabase)
Hi James, could you describe the behavior for me? Is this not installing, not connecting, not saving your authentication settings or not syncing the data after authentication?