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I just installed this plugin today and cannot get it to stay connected. I go into the settings for the plugin and put in my API key and secret and it actually does say "Connected" and in using Fiddler, it does get a successful response from the Sophos API and gives me a valid token with expire time.
The problem seems to be related to the DB based on the response I got from the POST to the Automate endpoint when it is trying to INSERT into "plugin_sophos_central_pld_auth". The POST responds with a -9999 code.
This is further shown when I click out of the settings window and go back into it, the key and secret have disappeared. So it looks like it is just not saving them.
I opened a ticket with ConnectWise and they said I would have to get with you guys. Any help would be appreciated. Thanks.
Just wanted to give an update on this. I think this should be something that is added to the instructions.
The fix was after installing the plugin through Automate, you have to go assign the Sophos Plugin user class from within Automate.
There are two there. "Sophos Plugin Admin" and "Sophos Plugin User". I gave myself both, but I would think you have to have the admin one to configure the plugin.
Thank you very much for this William! This resolved the issue for me and got everything working.
Funny enough, 2 days later Sophos came back with the same suggested fix.
To all whom struggled to interpret the above solution:
You will need to go to CW Automate's User Manager, select your user, then under Permissions and User Classes, right-click and add the Sophos Plugin User and Sophos Plugin Admin entries into that list. Once added and saved, please retry the API credentials in the Sophos Central Plugin settings, and you should remain connected going forward. See the image attached for more information.
To further clarify the above, you will need to right-click the white space under User Classes in my screenshot above and then select "Sophos Plugin User/Admin" from the list. Add both then Save, relaunch Connectwise Control Center, and you should be all good.
Good morning!
I have have followed all of the steps, my user in Automate has Sophos Admin and Plugin, logged out of control center and went back in and the API will still not stay connected. The logs arent showing anything being refused....I recreated my API key as well to see if that would work. The Server logs show that the tables all received the permissions.
2021-09-08T06:57:37.1959856-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T06:57:37.7644694-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T06:57:38.1717402-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T06:57:42.4831341-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:57:53.1366682-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:58:09.5951590-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T06:58:11.3401379-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:58:48.7858231-07:00 [1.0.0.134] ClientsViewModel :: Force Sync invoked From clinet Tab
2021-09-08T06:58:48.8078226-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:58:58.4872361-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:58:59.9595477-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:59:12.4576234-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T06:59:12.5176128-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T06:59:19.3182561-07:00 [1.0.0.134] DashboardViewModel :: Auto refresh timer changed to 5 mins
2021-09-08T07:00:05.3405385-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:01:23.0303104-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:01:23.4041770-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:01:23.7560872-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:01:31.6491986-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:01:35.8931895-07:00 [1.0.0.134] ComputersViewModel :: Refreshing data for endpoints from database
2021-09-08T07:01:50.8100624-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:02:07.5626390-07:00 [1.0.0.134] ClientsViewModel :: ForceSync interval get from database:- 15 Minute.
2021-09-08T07:02:16.4130575-07:00 [1.0.0.134] ComputersViewModel :: Refreshing data for endpoints from database
2021-09-08T07:02:31.6984180-07:00 [1.0.0.134] LocationsViewModel :: Refreshing data for locations from database
2021-09-08T07:02:48.6406932-07:00 [1.0.0.134] AlertsViewModel :: Refreshing data for alerts from database
2021-09-08T07:02:53.1142668-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:03:00.3902282-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:03:02.0475321-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:03:02.1175317-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:03:06.3661145-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:03:19.6126191-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:03:50.1374903-07:00 [1.0.0.134] DeploymentUploadViewModel :: :::Removed client info::;
2021-09-08T07:04:03.0066384-07:00 [1.0.0.134] LocationsViewModel :: Refreshing data for locations from database
2021-09-08T07:04:07.7433918-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:04:24.8247280-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:04:24.8576966-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:04:24.9546915-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:04:25.2556905-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:04:27.4194830-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:04:39.9830419-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:06:02.3400139-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:06:02.8093271-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:06:03.2217557-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:06:06.2260911-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:06:06.2450576-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:06:06.3300929-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:06:07.0628596-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:06:10.2175281-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:06:58.6586802-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:08:07.5634310-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:11:47.8976228-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:11:49.2647233-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:11:49.6828636-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:11:54.0326212-07:00 [1.0.0.134] SettingsViewModel :: Refreshing data for settings from database
2021-09-08T07:12:14.2366297-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:12:14.6915273-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:12:15.0547242-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:13:59.9145658-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:14:03.6432866-07:00 [1.0.0.134] DashboardViewModel :: Auto refresh timer changed to Off
2021-09-08T07:14:03.6462875-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:14:03.6672511-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:14:03.7202913-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:14:03.9799472-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:14:06.9619027-07:00 [1.0.0.134] DashboardViewModel :: Auto refresh timer changed to 5 mins
2021-09-08T07:14:17.3742245-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:21:23.1813813-07:00 [1.0.0.134] SettingsViewModel :: Refreshing data for settings from database
2021-09-08T07:22:10.3422844-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:22:10.8364150-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:22:11.2022801-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:28:30.5039513-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:28:30.5799499-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:28:30.6529996-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:28:30.9459511-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:28:33.8659092-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:28:41.0569104-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:29:15.7706158-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:29:16.2218832-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:29:16.6431339-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:29:19.5946643-07:00 [1.0.0.134] SettingsViewModel :: Refreshing data for settings from database
2021-09-08T07:29:31.5037969-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:29:31.8858089-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:29:32.2225035-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:29:36.2915455-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:29:40.7329790-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:29:40.7889686-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:29:42.8452900-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:31:23.0695170-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:31:24.2721193-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:31:24.6236945-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:31:32.5594720-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:31:33.8408988-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:31:34.0795715-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:31:34.3448695-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:33:07.4960924-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:33:09.6540930-07:00 [1.0.0.134] ComputersViewModel :: Refreshing data for endpoints from database
2021-09-08T07:33:34.2224451-07:00 [1.0.0.134] LocationsViewModel :: Refreshing data for locations from database
2021-09-08T07:33:43.2313887-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:33:47.7485429-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:33:47.7995807-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:33:47.9185836-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:33:48.2015781-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:33:50.0951992-07:00 [1.0.0.134] ComputersViewModel :: Refreshing data for endpoints from database
2021-09-08T07:43:46.6121989-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:43:47.0907271-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:43:47.5181654-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:43:50.6462642-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:43:51.9788393-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:45:07.9929767-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:45:08.4414825-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:45:08.7768863-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:45:31.4546985-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:45:31.4836423-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:45:31.5670990-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:45:31.8274915-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
Any help in the right Direction would be great. ThankS!!
Automate vs 21.0.181 Patch 8
Good morning!
I have have followed all of the steps, my user in Automate has Sophos Admin and Plugin, logged out of control center and went back in and the API will still not stay connected. The logs arent showing anything being refused....I recreated my API key as well to see if that would work. The Server logs show that the tables all received the permissions.
2021-09-08T06:57:37.1959856-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T06:57:37.7644694-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T06:57:38.1717402-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T06:57:42.4831341-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:57:53.1366682-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:58:09.5951590-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T06:58:11.3401379-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:58:48.7858231-07:00 [1.0.0.134] ClientsViewModel :: Force Sync invoked From clinet Tab
2021-09-08T06:58:48.8078226-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:58:58.4872361-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:58:59.9595477-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T06:59:12.4576234-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T06:59:12.5176128-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T06:59:19.3182561-07:00 [1.0.0.134] DashboardViewModel :: Auto refresh timer changed to 5 mins
2021-09-08T07:00:05.3405385-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:01:23.0303104-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:01:23.4041770-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:01:23.7560872-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:01:31.6491986-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:01:35.8931895-07:00 [1.0.0.134] ComputersViewModel :: Refreshing data for endpoints from database
2021-09-08T07:01:50.8100624-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:02:07.5626390-07:00 [1.0.0.134] ClientsViewModel :: ForceSync interval get from database:- 15 Minute.
2021-09-08T07:02:16.4130575-07:00 [1.0.0.134] ComputersViewModel :: Refreshing data for endpoints from database
2021-09-08T07:02:31.6984180-07:00 [1.0.0.134] LocationsViewModel :: Refreshing data for locations from database
2021-09-08T07:02:48.6406932-07:00 [1.0.0.134] AlertsViewModel :: Refreshing data for alerts from database
2021-09-08T07:02:53.1142668-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:03:00.3902282-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:03:02.0475321-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:03:02.1175317-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:03:06.3661145-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:03:19.6126191-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:03:50.1374903-07:00 [1.0.0.134] DeploymentUploadViewModel :: :::Removed client info::;
2021-09-08T07:04:03.0066384-07:00 [1.0.0.134] LocationsViewModel :: Refreshing data for locations from database
2021-09-08T07:04:07.7433918-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:04:24.8247280-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:04:24.8576966-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:04:24.9546915-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:04:25.2556905-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:04:27.4194830-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:04:39.9830419-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:06:02.3400139-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:06:02.8093271-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:06:03.2217557-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:06:06.2260911-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:06:06.2450576-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:06:06.3300929-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:06:07.0628596-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:06:10.2175281-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:06:58.6586802-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:08:07.5634310-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:11:47.8976228-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:11:49.2647233-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:11:49.6828636-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:11:54.0326212-07:00 [1.0.0.134] SettingsViewModel :: Refreshing data for settings from database
2021-09-08T07:12:14.2366297-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:12:14.6915273-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:12:15.0547242-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:13:59.9145658-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:14:03.6432866-07:00 [1.0.0.134] DashboardViewModel :: Auto refresh timer changed to Off
2021-09-08T07:14:03.6462875-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:14:03.6672511-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:14:03.7202913-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:14:03.9799472-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:14:06.9619027-07:00 [1.0.0.134] DashboardViewModel :: Auto refresh timer changed to 5 mins
2021-09-08T07:14:17.3742245-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:21:23.1813813-07:00 [1.0.0.134] SettingsViewModel :: Refreshing data for settings from database
2021-09-08T07:22:10.3422844-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:22:10.8364150-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:22:11.2022801-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:28:30.5039513-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:28:30.5799499-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:28:30.6529996-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:28:30.9459511-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:28:33.8659092-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:28:41.0569104-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:29:15.7706158-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:29:16.2218832-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:29:16.6431339-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:29:19.5946643-07:00 [1.0.0.134] SettingsViewModel :: Refreshing data for settings from database
2021-09-08T07:29:31.5037969-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:29:31.8858089-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:29:32.2225035-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:29:36.2915455-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:29:40.7329790-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:29:40.7889686-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:29:42.8452900-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:31:23.0695170-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:31:24.2721193-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:31:24.6236945-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:31:32.5594720-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:31:33.8408988-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:31:34.0795715-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:31:34.3448695-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:33:07.4960924-07:00 [1.0.0.134] ClientsViewModel :: Refreshing data for tenants from database
2021-09-08T07:33:09.6540930-07:00 [1.0.0.134] ComputersViewModel :: Refreshing data for endpoints from database
2021-09-08T07:33:34.2224451-07:00 [1.0.0.134] LocationsViewModel :: Refreshing data for locations from database
2021-09-08T07:33:43.2313887-07:00 [1.0.0.134] LogViewModel :: Refreshing data for logs from database
2021-09-08T07:33:47.7485429-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:33:47.7995807-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:33:47.9185836-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:33:48.2015781-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:33:50.0951992-07:00 [1.0.0.134] ComputersViewModel :: Refreshing data for endpoints from database
2021-09-08T07:43:46.6121989-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:43:47.0907271-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:43:47.5181654-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:43:50.6462642-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:43:51.9788393-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:45:07.9929767-07:00 [1.0.0.134] Global :: Authenticating
2021-09-08T07:45:08.4414825-07:00 [1.0.0.134] SophosService :: Authenticated and token updated
2021-09-08T07:45:08.7768863-07:00 [1.0.0.134] SettingsViewModel :: Sophos WhoAmI api called
2021-09-08T07:45:31.4546985-07:00 [1.0.0.134] DashboardViewModel :: Refreshing data for dashboard from database
2021-09-08T07:45:31.4836423-07:00 [1.0.0.134] RelayCommand :: Selected tenant changed to All Tenants
2021-09-08T07:45:31.5670990-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
2021-09-08T07:45:31.8274915-07:00 [1.0.0.134] DashboardViewModel :: Alert summary time span changed to Last 24 hours
Any help in the right Direction would be great. ThankS!!
Automate vs 21.0.181 Patch 8
