Issue with Endpoint Migration via API between two tenants

Hello Ellis Donnelly 

We appreciate your reaching out to the Sophos Community Forum.

I have checked. The API is disabled and only works with machines on core agent 2024.1 or above. However, you can try to perform the re-register process on that device, but you have to access that device physically to do so. 

You could try to re-register the agent after turning off tamper protection.

In Sophos Central, go to Devices.
Click your concerned endpoint/server.
On the SUMMARY page, scroll down, then click View password details under Tamper Protection.
When you select the Show Password box under Tamper Protection Password Details, note the password.
Sign in to your concerned Windows endpoint.
Double-click the Sophos Endpoint on the Taskbar.
Click Admin, sign in, and enter the password you noted earlier.
Click the Admin sign-in button.
Select Settings from the top menu.
Tick the box near the top for Override Sophos Central Policy for up to 4 hours.
Move the slider of Tamper Protection to the left.

After Disabling the Tamper protection from the sophos agent,
Download the new setup file from Sophos Central
Open the command prompt as an administrator and type cd <location of the SophosSetup.exe>
Use "SophosSetup.exe --registeronly" (without quotes) command to re-register the product in individual devices.
Please check it in Sophos Central; the devices will get updated.

If these didn't help you, I suggest you reinstall sophos on the device. 

Also, for uninstalling sophos from the device, use the sophos ZAP tool. Once you uninstall sophos from the device, you can download the latest installer from the central console and install it on the device.  

Please refer to this link for the sophos ZAP tool with step by step process: 

https://support.sophos.com/support/s/article/KB-000038989?language=en_US

Let me know how it goes. 

Regards, 

Hello Ellis Donnelly 

We appreciate your reaching out to the Sophos Community Forum.

I have checked. The API is disabled and only works with machines on core agent 2024.1 or above. However, you can try to perform the re-register process on that device, but you have to access that device physically to do so. 

You could try to re-register the agent after turning off tamper protection.

In Sophos Central, go to Devices.
Click your concerned endpoint/server.
On the SUMMARY page, scroll down, then click View password details under Tamper Protection.
When you select the Show Password box under Tamper Protection Password Details, note the password.
Sign in to your concerned Windows endpoint.
Double-click the Sophos Endpoint on the Taskbar.
Click Admin, sign in, and enter the password you noted earlier.
Click the Admin sign-in button.
Select Settings from the top menu.
Tick the box near the top for Override Sophos Central Policy for up to 4 hours.
Move the slider of Tamper Protection to the left.

After Disabling the Tamper protection from the sophos agent,
Download the new setup file from Sophos Central
Open the command prompt as an administrator and type cd <location of the SophosSetup.exe>
Use "SophosSetup.exe --registeronly" (without quotes) command to re-register the product in individual devices.
Please check it in Sophos Central; the devices will get updated.

If these didn't help you, I suggest you reinstall sophos on the device. 

Also, for uninstalling sophos from the device, use the sophos ZAP tool. Once you uninstall sophos from the device, you can download the latest installer from the central console and install it on the device.  

Please refer to this link for the sophos ZAP tool with step by step process: 

https://support.sophos.com/support/s/article/KB-000038989?language=en_US

Let me know how it goes. 

Regards, 

Hello Rutvik Chavda ,

there is a way to force installation of Core Agent 2024.1 or above, for example with Add Software option in General Settings/ Software Packages. We need just Core Agent on a level to perform migration.

Do you know any Software Token to unlock new package which contains Core Agent version 2024.1 or above? 

Thank you, our server was just out of date. We were able to migrate without further issues

Hello Nikola Djurdjevic1 

We appreciate your reaching out to the Sophos Community Forum. 

I have checked on the sophos release note, which is publicly available. The latest core agent version is 2024.2.2.1. It might be unavailable for your account as it's not completely released from sophos. You could note the tentative dates. I request that you wait till that date for the agent to get released to your account. If you would like to join the EAP program for this core agent version, you can refer to this article for reference: docs.sophos.com/.../index.html.

Refer to this link for the latest core agent and the supported OS version by sophos: https://docs.sophos.com/releasenotes/index.html.

However, I will provide the dates for reference:

• 24th June 2024 for some of the accounts. 
• 08th July 2024: The start date for all remaining customers
• 23rd July 2024: End date for all remaining customers

Regards,