Hi,
Since new licenses were failed to apply, I raised a case to support at 11AM HKT on 5th Dec.
I got response at 1:21PM, and I provided required License Keys and failure screen for your reference at 3:52 PM on 5th Dec.
I wait for 24 hr without any response, then at 3PM on 6th Dec, got an update from Sheila Marie Javate that you need 24 hr more for investigation.
I then wait for 2 days without any update, over the weekend and got an "UNEXPECTED" and "DISAPPOINTED" reply on 11th Dec, that you need "screenshot of the error message". COME ON, I had provided you at the beginning.
what actually you did over these 6 days? what actually you investigated ? nothing ! right !?
it's totally completely failed in providing support !
Please assign someone to take a look and handle our case seriously.
Regards
Chester
Added tags
[edited by: Gladys at 2:04 PM (GMT -8) on 1 Jan 2024]
