unistall agent without tamper protection

I have the same issue.

I actually went to the "Logs and Reports" section, located the computer that had last been seen about three months previously, and took the tamper protection code from that. However that was not accepted either.

I read somewhere you can log into safe mode and modify the Registry. However as I do not have local access to the computer, that is not an option.

Thank you for reaching out to the community forum.

You can uninstall the endpoint by manually disabling tamper protection by following the steps listed on this Community Recommended Reads. 

Ensure you're running with an Administrator account before following the steps outlined to avoid any "access denied" while performing the procedure.

I tried but when i run Advanced options and Command Prompt in recovery mode, i have not in system32 the Sophos dll files (while i have this dll when i run windows in normal mode). i select correctly volume with diskpart. i am an administrator account.

I checked "logs and reports" but i don't have that client on my control center, so we didn't find any record about that client

Any ideas? i am Sophos control center administrator and computer administrator, but i don't be able to unistall agent :-(

Hi Glenn, i don't believe that o can't unistall agent. can you help me?

Hi Amoruso Roberto ,

Can you clarify on which part you're having problems with? If you can share a screenshot of any error messages you're getting, that would help. Thank you.

Hi Gladys, when i unistalla agent, i have a tamper warning message and i can't unistall it. In my control center i don't have this client and i can't disable tamper. So, i tried to follow the instruction, but when i run windows on recovery mode (promt) i don't find sophos dll in windows folder.

HI Amoruso Roberto ,

You'll need to first boot your device into Safe mode. Then manually disable Tamper Protection via the registry, as described here:
https://support.sophos.com/support/s/article/KB-000036125?language=en_US

I already tried this, but when i change registry value, i have a authorization error. i changed the permission in advanced mode but i not be able to modify it because i have authorization error