Firewalls disappeared from SD-WAN Connection groups

Hello there,

Thank you for contacting the Sophos Community.

We didn't have reports of this, if they are still not showing, open a case with Support, as the devices might need to be resynced with central.

Regards,

Hello there,

Thank you for contacting the Sophos Community.

We didn't have reports of this, if they are still not showing, open a case with Support, as the devices might need to be resynced with central.

Regards,

Hi,

I opened a Sophos Case and spoke to the regional support staff. They told me that the issue originated because in the Sophos XG registration to the Central the email field is missing:

Hello Andrea,

Thank you for the follow-up.

Do you have the Case ID? Can you confirm if the issue has been resolved?

Regards,

Hi,

no the case is not resolved yet. This is che case id: 05980791

The support staff told me they're need to contact the global team.

Hello Andrea,

Thank you for the Case ID, I have left a note in the Case.

Regards,