Firewalls disappeared from SD-WAN Connection groups

Hello there,

Thank you for contacting the Sophos Community.

We didn't have reports of this, if they are still not showing, open a case with Support, as the devices might need to be resynced with central.

Regards,

Hi,

I opened a Sophos Case and spoke to the regional support staff. They told me that the issue originated because in the Sophos XG registration to the Central the email field is missing:

Hello Andrea,

Thank you for the follow-up.

Do you have the Case ID? Can you confirm if the issue has been resolved?

Regards,

Hi,

no the case is not resolved yet. This is che case id: 05980791

The support staff told me they're need to contact the global team.

Hello Andrea,

Thank you for the Case ID, I have left a note in the Case.

Regards,