a few days ago I noticed that a few firewall disappeared from the SD-WAN Connection Groups.
I had 4 firewall in production configured with this features, and now I got only one.
It this a temporary issue?
Thank you for contacting the Sophos Community.
We didn't have reports of this, if they are still not showing, open a case with Support, as the devices might need to be resynced with central.
I opened a Sophos Case and spoke to the regional support staff. They told me that the issue originated because in the Sophos XG registration to the Central the email field is missing:
Thank you for the follow-up.
Do you have the Case ID? Can you confirm if the issue has been resolved?
no the case is not resolved yet. This is che case id: 05980791
The support staff told me they're need to contact the global team.
Thank you for the Case ID, I have left a note in the Case.