Would it be possible to show my Sophos Central Firewall customers information on the Sophos Central Dashboard

Not yet. Currently licensing is on MySophos and the PartnerPortal(Not Central Partner Dashboard).

Hello LuCar Toni,

So the Sophos Central - Firewalls heading is for future use? See the link for the heading I'm referring to: https://imgur.com/a/RGzzAzy

You can use and manage the firewalls. Only the licensing part is currently not included. 

Alright good to hear but how to setup this up? Cannot find the right documentation other than Sophos Central registering.

This is completely build by Central and the Partner Management. So if Central Admin is controlled by you as a Partner and the relationship between your customer and your partner account is build, you will see the firewalls in Partner Dashboard as well. 

This is completely build by Central and the Partner Management. So if Central Admin is controlled by you as a Partner and the relationship between your customer and your partner account is build, you will see the firewalls in Partner Dashboard as well. 

Hello LuCar Toni,

Good to hear. Can you point me in a direction to resolve the empty screen in my Sophos Central Dashboard? I have tried to setup a support call with Sophos but both days nobody called or messaged me..

Hi Daan Heijmans1,

You mentioned that the firewalls are already registered in Sophos Central, can you verify the status, please? Sign in to Sophos Firewall > Sophos Central, and verify the device status.

Then, you'll need to permit firewall management in Sophos Central. You'll find additional details here, under the "In Sophos Central approve management of Sophos Firewall" section.

Hi Gladys,

Hi Daan Heijmans1,

Thank you for sharing this. I will check this internally and let you know of any additional information I'll find.

You also mentioned that you tried to set up a support call, if you can share the case ID with me here, I can also try following up with the team.

Hi Gladys,

Case ID is 05758731.

Thanks in advance.

Hello Gladys,

Any update for me for this case? 3rd time I made shared my availability but no support agent tried to call...

Apologies for the poor experience you've had in connecting with our support team. I've contacted our support managers to follow up on this case internally so that we can better assist you.

If the issue is urgent, or you need to connect with our team immediately, we can also be reached at the regional contact numbers under "For Critical Cases"  on the following page.
- support.sophos.com