Central web interface needs attention

The recent facelift is in need of attention from the web development group.

I repeatedly open the wrong firewall because the list moves around as alert/notification icons get re-drawn.

The font size is too large and I can't read any useful info in the list.   I have to use short label names.

When I do try to click and open the alert icons, it rarely stays open long enough for me to read what the alert is for.

Central is a great product, it just needs more frequent usability updates.

Added tags
[edited by: Gladys at 7:44 AM (GMT -7) on 3 Oct 2022]
Parents Reply Children
  • Hi Ben,

    If you're continuing to experience issues with this, I'd suggest trying to gather logs when this issue occurs. You can try gathering a HAR Log as well as a Wireshark Log so our team can look into this.

    Based on your geographical location, there will be different load balancers and back-end servers that your connection is routed through to present the data. In some cases lag from the ISP, or an incorrectly set MTU on the Firewall or ISP can also affect things.

    Sharing the following information via a support case with our team may also help.
    - When the issue occurs what is the longest time you've had to wait for the page to load?
    - When navigating out then back in, how long does this take to load?
    - Are the firewalls in very different geographical locations or in the same are?
    - Are different ISP's utilized at each of the sites or are these the same?

    Feel free to share your case id with me via private message so I may follow up with our team as well.

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
  • I would not call it unusable. Just too slow for some operations. And I can confirm that sometimes you cannot manage a firewall and need to retry.

    But I have never seen "moving firewalls" while I click on them.

    I'd like to get the columns be adjustable because you do not see the firewall name if it is slightly longer than TestFW1. e.g. if you use FQDN, you will probably only see parts of the name.

  • Adjustable columns would be great!

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.