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Issues running SophosSetup.exe after removing old agent

Ben@ryehills

Hi,

Our site Sophos Central has expired and we are moving our clients/Servers to our new trusts/corporate Sophos Central.

The issue only seems to be happening with Server 2012 r2 but after uninstalling the old Sophos Endpoint Agent (whats left of our old Sophos) The SophosSetup.exe just does not run.

Not all my 2012 r2 are affected just some.

It flashes briefly and disappears. I have ever tried reboots and using command switchers but just the same. Its like the .exe is seeing something and killing the install process.

I cant even find a log with whats going on. (In the usual places, unless iv missed one)



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[edited by: Qoosh at 11:06 PM (GMT -7) on 1 Jul 2022]
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    Hello Ben,

    Thank you for reaching us, Were these servers running on VM? when you perform the clean-up on those affected servers, did you use Sophos ZAP? You can try running Sophos Zap to totally clean the server and then download a fresh Sophossetup.exe on your central. Let us know if there’s any positive result after carrying out the process. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0

    Hello Ben,

    Thank you for reaching us, Were these servers running on VM? when you perform the clean-up on those affected servers, did you use Sophos ZAP? You can try running Sophos Zap to totally clean the server and then download a fresh Sophossetup.exe on your central. Let us know if there’s any positive result after carrying out the process. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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