firefox problems

Hi v k,

The forums have been down for a while, that's why we are using the temp one. 
More info here:
What happened to the Sandboxie site and forums

Regards,

i provided this like an example. problems occurs also with browsing in another sites. with 1809 windows all works flawless, but on 1903 firefox works with errors. Some links opens, but another give mistakes.

Hi v k,

Please provide other sites so that I can test them.
Also, please let me know if the issue follows you to other browsers inside the Sandbox (always testing inside a new Sandbox with default settings). 

Thank you!

for example:

 i  open with firefox www.google.com - and it opens, after that   in  search i write microsoft- result of search is opens. but when i click to the microsoft link - i get an error.
This problem occurs only with firefox on windows 1903 64bit and sandboxie 5.30  5.31.1. I tried this with several sites and have got the same. , but with ie11 + sandboxie 5.31.1 doesnt happens any error.

and other problem firefox portable 67 doesnt work with 5.31.1

Hi v k,

Without the exact urls, I cannot test the behavior. But I think it seems related to this existing issue (which the devs are aware of):

https://community.sophos.com/products/sandboxie/f/sandboxie-forum/113052/cant-log-in-to-outlook-email-sandboxed-firefox 

If you wish to provide additional sites, with their urls, I'll try them out. 

Regarding your other problem, please start a new thread following these guidelines and I will be happy to test and assist you there:
How to report problems with Sandboxie

Thanks!

Hi v k, 

I have no issues accessing that site via Sandboxed Firefox in 1903.

Could you please copy-paste the error, so I can translate it in google? 

Can you try disabling your extensions (if any), or even better creating a new Firefox profile and see if the problem occur in the new profile under a new Sandbox with default settings
Try deleting the browser's cache as well. 
As another suggestion test turning off your antivirus software, reboot and see if that changes the behavior at all.

Regards,

i used firefox portable maybe in this problem?

i done all what you provide. nothing changing((( also  i have clean installation without any antivirus or any progrmam. but problems is present(((

1. i made clean installation windows 1903 64bit (russian edition) on both of my Pc and notebook
2. i installed sandboxie 5.31.1 with default settings.
3. i installed Firefox 67 64bit.
4. No any other programms not installed.
5. I open Firefox via sandboxed, then type www.google.com and press enter, after that on search line i writing microsoft and getting search results. after that i open first link on page(www.microsoft.com) and page doesnt open (the same you can get if you turn off your wi-fi or lan connection to web).
6. with ie11  via sandboxed i  have some  problems, first of all in your forum reply button doesnt active, but ie11 witout sandboxie works well. Also in ie11 via sandboxie this link works wrong - https://support.hp.com/ru-ru/drivers/selfservice/hp-probook-4730s-notebook-pc/5060893 (i cant choose any driver) but without sandboxie is no problem. In ie11 via sandboxie doesnt work development mode(f12).
so i think there are sandboxie 5.31.1 have some problems with browsers.

Hi v k, 

I cannot repro the Firefox issue. 

However, I cannot sign it to these forums on in Win 1903 + Sandboxed IE due to sign in option missing (not sure how are you getting to the response options). If I click on join the group, I am presented with sign in options, but they get rejected due to "Unable to connect to the server. Please check your network connection"  - I've alerted the devs.  Firefox does work, as a workaround. 

Thanks. 

Barb, i have not any idea how to explain what is going on(((

here is video, maybe it will show what i mean  - https://dropmefiles.com/PFBXQ

1) firefox sandboxed

2) firefox unsandboxed

Barb, i have not any idea how to explain what is going on(((

here is video, maybe it will show what i mean  - https://dropmefiles.com/PFBXQ

1) firefox sandboxed

2) firefox unsandboxed

Hi v k,

I understand the issue, but I cannot reproduce it. 

What is the search addon that you have there? 

Thanks!

Yandex search addon for default, but i think it's doesnt all matter, because on 1809 windows all work without any problem. What is interesting that problem appears spontaneously. Sometimes firefox sandboxed open any adress or link, in another time it doesnt work. i tried firefox 66.0.5 and 67, but still get the same result. I made clean installation of win 1903 RUS 64 on both devices and got the same issues. Which information i can provide to solve this problem? does the  sandboxie have the debugger mode to see what going wrong?

Hi v k,

If Sandboxie was blocking access to certain URLs (which it can't to begin with as it is not a firewall) , you would never be able to access them. Sporadic problems could mean an issue with your setup or your network.

I am leaving this thread open in case anybody else is seeing a similar issue. In the meantime, I'd suggest removing any addons and search engines, creating a new sandbox with default settings and re-testing after that. 

Regards,

Hi, Barb! I tried again to do the clean installation on both my devices(Pc and notebook) and got the same rusult.
1) with 1809 on both devices firefox works in sandboxie correctly, without any problems. I tried 5.28 5.30 5.31.1 and in all this variants i dont have any problems or something else.
2) On clean installation 1903 without using the sandboxie, all browser like a Opera, Ie11, Firefox works flawlessly. So it is not hardware issue,  if consider i checked my both devices with diffrent hardware.
3) Ie11 sandboxed also works without problems, all link are opening and  not any errors with network pages. So i make a conclusion that no any network problems with my hardware.
4) Firefox unsandboxed work correctly - all link or web pages opening without any errors. So i think it is not a problem of my hardware or my Windows.
5) Firefox sandboxed working with errors, some links are not opening or opening with visual errors or opens  from first attempt,
somethimes.
P/s  i dont know for which reason you can not reproduce this problem, maybe this is problem of russian redaction of windows 1903,  but it present and i asks for developers help. Maybe they will find decision.

In continuation of the described problem, the problem turned out to be a little deeper than it seemed. Using the Internet connection directly (via cable) bypassing the router - gives trouble-free sandbox operation. Also, connecting through a router of another manufacturer does not lead to the problems described above. That is, something in the router does not allow browsers to work through the sandbox and it is on Windows 1903. For the first time I come across this.

Hi v k,

Glad to hear you are making progress.
Perhaps your router has some sort of firewall blocking traffic? You might want to reach out to the manufacturer to find more info. 
Keep us posted!

Regards

You are not alone with issues which Barb cannot reproduce when running in a VM. I have had issues for a very long time with newer Sandboxie builds which means I cannot upgrade to anything above 5.22 without loosing important functionality ie my password manager does not work with newer builds than 5.22. There are other issues which I am surprised that no one else has brought up because they raise important security issues which I have had to come up with work arounds.

Also: this forum software sucks. After registering with Sophos Sandboxie with the same email address and Sophos does not show Sandboxie as one of my Appz

Hi Red Dwarf,

This thread is about a very specific network issue in combination with specific hardware v k is using. Thus, we cannot reproduce it, as it is most likely not Sandboxie related, but network/router related.

Having said that, please feel free to start any new threads following these guidelines and I will be happy to help you:
How to report problems with Sandboxie

Regarding your last comment, keep in mind we (Sandboxie) are in these forums temporarily, as our main ones are still being worked on. Sandboxie is not integrated with Sophos apps, it is a standalone application. 

Looking forward to your posts!

Regards,

Hi Barb,

Yes I do realise that vk had worked out where the problem lay and had sort of fixed it but I wanted to make the point that it is not always possible to run VM's and get the same results as users.

I will leave the issue which I have until the Sandboxie forum is working again but I will start a thread which I think needs to be raised because it does impact all versions of Sandboxie and it is a potential major security issue.

Hi Red Dwarf,

Thank you for your feedback.

We test on hosts for Win 10, which is the main OS at this time. Everything else is tested on VMs (which we know is not the same as a host, but considering we support Win 7, 8.1 and 10, both x64 and 86, it would not be convenient  to set up that many computers -and maintain them- when VMs give us the same results 99% of the times).

Having said that, we always request  the required info so that we can set up the closest possible scenario in order to test issues and help our customers. (Despite the fact that support is not guaranteed, as per this page: https://www.sandboxie.com/RegisterSandboxie)  

I'll continue assisting you in your new threads (once created). 

Regards,