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[CRIT-311] Firmware Up2Date installation failed

Hi,

yesterday, when I installed 9.304-9 update from 9.303-2 I received an email with an error.

Firmware Up2Date installation failed: Errors during package installation, installation failed (70)
Please check the up2date log file for detailed information.

-- System Uptime : 7 days 1 hour 19 minutes System Load : 1.34 System Version : Sophos UTM 9.304-9

When I logged in webadmin the dashboard shows 9.304 and as far as I see, everything is working.
I add the long log:

2014:12:11-17:11:22 fw auisys[14651]: Starting Up2Date Package Installer
2014:12:11-17:11:22 fw auisys[14651]: Install u2d packages
2014:12:11-17:11:22 fw auisys[14651]: Starting installing up2date packages for type 'sys'
2014:12:11-17:11:22 fw auisys[14651]: Installing up2date package: /var/up2date/sys/u2d-sys-9.303002-304009.tgz.gpg
2014:12:11-17:11:22 fw auisys[14651]: Verifying up2date package signature
2014:12:11-17:11:28 fw auisys[14651]: Unpacking installation instructions
2014:12:11-17:11:29 fw auisys[14651]: parsing installation instructions
2014:12:11-17:11:30 fw auisys[14651]: Unpacking up2date package container
2014:12:11-17:11:35 fw auisys[14651]: Running pre-installation checks
2014:12:11-17:11:48 fw auisys[14651]: Not installing optional ep-branding-ASG-afg
2014:12:11-17:11:48 fw auisys[14651]: Not installing optional ep-branding-ASG-ang
2014:12:11-17:11:49 fw auisys[14651]: Not installing optional ep-branding-ASG-atg
2014:12:11-17:11:50 fw auisys[14651]: Not installing optional ep-branding-ASG-aug
2014:12:11-17:11:56 fw auisys[14651]: Not installing optional kernel-smp64
2014:12:11-17:11:57 fw auisys[14651]: Creating automatic configuration backup
2014:12:11-17:11:57 fw auisys[14651]: Starting up2date package installation
2014:12:11-17:13:45 fw auisys[14651]: >=========================================================================
2014:12:11-17:13:45 fw auisys[14651]: Failed installing RPM (command: 'rpm -U --nodeps /var/up2date/sys-install/u2d-sys-9.304009/rpms/ep-chroot-dhcps-9.30-4.g12f8613.noarch.rpm')
2014:12:11-17:13:45 fw auisys[14651]:
2014:12:11-17:13:45 fw auisys[14651]:  1. Modules::Logging::msg:46() /Modules/Logging.pm
2014:12:11-17:13:45 fw auisys[14651]:  2. Modules::Auisys::Legacy::Systemstep::real_installation:1242() /Modules/Auisys/Legacy/Systemstep.pm
2014:12:11-17:13:45 fw auisys[14651]:  3. Modules::Auisys::Installer::Systemstep::install:227() /Modules/Auisys/Installer/Systemstep.pm
2014:12:11-17:13:45 fw auisys[14651]:  4. Modules::Auisys::Up2DatePackages::install:140() /Modules/Auisys/Up2DatePackages.pm
2014:12:11-17:13:45 fw auisys[14651]:  5. Modules::Auisys::QueueIterator:[:P]rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
2014:12:11-17:13:45 fw auisys[14651]:  6. main::main:295() auisys.pl
2014:12:11-17:13:45 fw auisys[14651]:  7. main::top-level:40() auisys.pl
2014:12:11-17:13:45 fw auisys[14651]: |=========================================================================
2014:12:11-17:13:45 fw auisys[14651]: Error details:
2014:12:11-17:13:45 fw auisys[14651]:  (stdout):$VAR1 = [];
2014:12:11-17:13:45 fw auisys[14651]:  (stderr):$VAR1 = [
2014:12:11-17:13:45 fw auisys[14651]:           'warning: waiting for transaction lock on /var/lib/rpm/__db.000
2014:12:11-17:13:45 fw auisys[14651]: ',
2014:12:11-17:13:45 fw auisys[14651]:           ' file /var/mdw/scripts/dhcpd from install of ep-chroot-dhcps-9.30-4.g12f8613.noarch conflicts with file from package ep-chroot-dhcps-9.25-10.ge10ee34.rb1.noarch
2014:12:11-17:13:45 fw auisys[14651]: '
2014:12:11-17:13:45 fw auisys[14651]:         ];
2014:12:11-17:13:45 fw auisys[14651]:
2014:12:11-17:13:45 fw auisys[14651]:  1. Modules::Logging::msg:46() /Modules/Logging.pm
2014:12:11-17:13:45 fw auisys[14651]:  2. Modules::Auisys::Legacy::Systemstep::real_installation:1243() /Modules/Auisys/Legacy/Systemstep.pm
2014:12:11-17:13:45 fw auisys[14651]:  3. Modules::Auisys::Installer::Systemstep::install:227() /Modules/Auisys/Installer/Systemstep.pm
2014:12:11-17:13:45 fw auisys[14651]:  4. Modules::Auisys::Up2DatePackages::install:140() /Modules/Auisys/Up2DatePackages.pm
2014:12:11-17:13:45 fw auisys[14651]:  5. Modules::Auisys::QueueIterator:[:P]rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
2014:12:11-17:13:45 fw auisys[14651]:  6. main::main:295() auisys.pl
2014:12:11-17:13:45 fw auisys[14651]:  7. main::top-level:40() auisys.pl
2014:12:11-17:14:52 fw auisys[14651]: =========================================================================
2014:12:11-17:15:11 fw auisys[14651]: Errors during the installation detected, NOT setting new version
2014:12:11-17:15:11 fw auisys[14651]:
2014:12:11-17:15:11 fw auisys[14651]:  1. Modules::Logging::msg:46() /Modules/Logging.pm
2014:12:11-17:15:11 fw auisys[14651]:  2. Modules::Auisys::Legacy::Systemstep::real_installation:1269() /Modules/Auisys/Legacy/Systemstep.pm
2014:12:11-17:15:11 fw auisys[14651]:  3. Modules::Auisys::Installer::Systemstep::install:227() /Modules/Auisys/Installer/Systemstep.pm
2014:12:11-17:15:11 fw auisys[14651]:  4. Modules::Auisys::Up2DatePackages::install:140() /Modules/Auisys/Up2DatePackages.pm
2014:12:11-17:15:11 fw auisys[14651]:  5. Modules::Auisys::QueueIterator:[:P]rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
2014:12:11-17:15:11 fw auisys[14651]:  6. main::main:295() auisys.pl
2014:12:11-17:15:11 fw auisys[14651]:  7. main::top-level:40() auisys.pl
2014:12:11-17:15:11 fw auisys[14651]: |=========================================================================
2014:12:11-17:15:11 fw auisys[14651]: id="371O" severity="error" sys="system" sub="up2date" name="Fatal: Up2Date package installation failed: Errors during the package installation, installation failed (10)" status="failed" action="install" code="10" package="sys"
2014:12:11-17:15:11 fw auisys[14651]:
2014:12:11-17:15:11 fw auisys[14651]:  1. Modules::Logging::alf:100() /Modules/Logging.pm
2014:12:11-17:15:11 fw auisys[14651]:  2. Modules::Auisys::Installer::Systemstep::install:246() /Modules/Auisys/Installer/Systemstep.pm
2014:12:11-17:15:11 fw auisys[14651]:  3. Modules::Auisys::Up2DatePackages::install:140() /Modules/Auisys/Up2DatePackages.pm
2014:12:11-17:15:11 fw auisys[14651]:  4. Modules::Auisys::QueueIterator:[:P]rocess_qfiles:81() /Modules/Auisys/QueueIterator.pm
2014:12:11-17:15:11 fw auisys[14651]:  5. main::main:295() auisys.pl
2014:12:11-17:15:11 fw auisys[14651]:  6. main::top-level:40() auisys.pl
2014:12:11-17:15:12 fw auisys[14651]: [CRIT-311] Firmware Up2Date installation failed
2014:12:11-17:15:33 fw auisys[14651]: |=========================================================================
2014:12:11-17:15:33 fw auisys[14651]: A serious error occured during installation! (70)
2014:12:11-17:15:33 fw auisys[14651]:
2014:12:11-17:15:33 fw auisys[14651]:  1. Modules::Logging::msg:46() /Modules/Logging.pm
2014:12:11-17:15:33 fw auisys[14651]:  2. main::main:306() auisys.pl
2014:12:11-17:15:33 fw auisys[14651]:  3. main::top-level:40() auisys.pl

What can I do next?

I'm using Astaro since Version 1.8 in 2001 for myself an customers, but never had problems in the up2date-process. So I am confused.

This thread was automatically locked due to age.

0 BAlfson over 10 years ago
If this happened to me or one of my customers, I would, as root at the command line,

Change the version file:
echo ' 9.303002'>/etc/version

Download the same Up2Date:
cd /var/up2date/sys
wget ftp.astaro.de/.../u2d-sys-9.303002-304009.tgz.gpg
/sbin/auisys.plx --showdesc

Finally, apply the Up2Date in WebAdmin.

Cheers - Bob
Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 wk_03 over 10 years ago in reply to BAlfson

Thanks Bob,

this time the up2date went smoothly, no errors, as I am used to it since many years.
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