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Do you even bother calling Astaro Support?

I have a gold package.  I have yet to have them call me back within the 4 hour window.  Anybody else have the same experiences?

I pray my solutions can be found on the forum every time...  

Today I am intermittently down as the box becomes unresponsive with loads averaging 20.00, whatever their metric means.  Pretty much the Content Framework is sucking up 100% cpu for hours at a time, blocking important things like email and such from coming through.  Anybody else see something like this happen on 7.104.

Machine reboots every morning at 6am.  Without that it wouldn't be usuable by the 3rd day [:(]


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