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Reporting a message with the Outlook plugin . . .

When I try to report a message with the Outlook plug-in, I get a 'Report Message is working on your Report Message request" until what appears to be a time out, then I get "We're sorry, we couldn't access Report Message. Make sure you have a network connection. If the problem continues, please try later." Do I need to open any firewall ports for this feature to work? We have a hybrid Exchange environment (Office 365 and on premise). The accounts I'm try to use are on premise, and the plugin was installed in the local Exchange environment.



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  • Hi All,

    Apologies for this inconvenience, please view the updated compatibility page:

    --------------------------------------------------------------------------------------

    (Information copy & pasted below is accurate as of 03/25/2019)

    Sophos Outlook Add-in works for mail accounts in the following environments:

    • Exchange 2019 on-premises.
      • Important: Exchange 2013 on-premises and Exchange 2016 on-premises are not supported.
    • Office 365 Business subscription (Exchange online).
    Important
    Non-Microsoft mail providers (such as Gmail or other POP/IMAP accounts) are not supported.

    Compatible mail clients

    • Outlook for Windows 2013, 2016, and 2019.
    • Outlook for Mac 2016 and 2019.
    • Outlook Web Access (Office 365 only).

    Florentino
    Director, Global Community & Digital Support

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