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Cleaning Threats

Hello. I am new to this so I apologize if I did not follow certain protocols.

I have run a scan on Sophos several times. Every time it shows a certain number of "Threats found". I assumed that these threats are cleaned automatically but this does not seem to be the case. My question is, how to clean these threats after the scan.

I also tried to clean two Alerts on my backup. I followed all the instructions on your help line but nothing seem to work.

Thank you in advance for your help



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