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Error installing Sophos Update Manager

Oliver Marshall

Hi all

 

I'm  trying to migrate Sophos Enterprise console, and all the management components, to a new server. I'm working through the Sophos migration PDF and it's actually easy going until I came  to installing the Update Manager. 

 

When installing it I get an error stating that the install was unable to complete and a prompt to reboot. 

 

 

The log files show the unsuccessful install at the end but I can't see the specific error. Any ideas how I can proceed?

 

**********************************************************************

=== Verbose logging started: 12/21/2017  10:21:59  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\sec_550\ServerInstaller\setup.exe ===
MSI (c) (48:50) [10:21:59:097]: Resetting cached policy values
MSI (c) (48:50) [10:21:59:097]: Machine policy value 'Debug' is 0
MSI (c) (48:50) [10:21:59:097]: ******* RunEngine:
           ******* Product: C:\sec_550\ServerInstaller\Sum.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (48:50) [10:21:59:097]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (48:50) [10:21:59:097]: Grabbed execution mutex.
MSI (c) (48:50) [10:21:59:113]: Cloaking enabled.
MSI (c) (48:50) [10:21:59:113]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (48:50) [10:21:59:113]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (BC:F4) [10:21:59:300]: Running installation inside multi-package transaction C:\sec_550\ServerInstaller\Sum.msi
MSI (s) (BC:F4) [10:21:59:300]: Grabbed execution mutex.
MSI (s) (BC:34) [10:21:59:300]: Resetting cached policy values
MSI (s) (BC:34) [10:21:59:300]: Machine policy value 'Debug' is 0
MSI (s) (BC:34) [10:21:59:300]: ******* RunEngine:
           ******* Product: C:\sec_550\ServerInstaller\Sum.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (BC:34) [10:21:59:300]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (BC:34) [10:21:59:316]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (BC:34) [10:21:59:316]: SRSetRestorePoint skipped for this transaction.
MSI (s) (BC:34) [10:21:59:316]: File will have security applied from OpCode.
MSI (s) (BC:34) [10:21:59:347]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\sec_550\ServerInstaller\Sum.msi' against software restriction policy
MSI (s) (BC:34) [10:21:59:347]: SOFTWARE RESTRICTION POLICY: C:\sec_550\ServerInstaller\Sum.msi has a digital signature
MSI (s) (BC:34) [10:21:59:410]: SOFTWARE RESTRICTION POLICY: C:\sec_550\ServerInstaller\Sum.msi is permitted to run at the 'unrestricted' authorization level.
MSI (s) (BC:34) [10:21:59:410]: MSCOREE not loaded loading copy from system32
MSI (s) (BC:34) [10:21:59:457]: End dialog not enabled
MSI (s) (BC:34) [10:21:59:457]: Original package ==> C:\sec_550\ServerInstaller\Sum.msi
MSI (s) (BC:34) [10:21:59:457]: Package we're running from ==> C:\Windows\Installer\25d9b3e.msi
MSI (s) (BC:34) [10:21:59:472]: APPCOMPAT: Compatibility mode property overrides found.
MSI (s) (BC:34) [10:21:59:472]: APPCOMPAT: looking for appcompat database entry with ProductCode '{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}'.
MSI (s) (BC:34) [10:21:59:472]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (BC:34) [10:21:59:472]: Machine policy value 'TransformsSecure' is 1
MSI (s) (BC:34) [10:21:59:472]: Machine policy value 'DisablePatch' is 0
MSI (s) (BC:34) [10:21:59:472]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (BC:34) [10:21:59:472]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (BC:34) [10:21:59:472]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (BC:34) [10:21:59:472]: APPCOMPAT: looking for appcompat database entry with ProductCode '{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}'.
MSI (s) (BC:34) [10:21:59:472]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (BC:34) [10:21:59:472]: Transforms are not secure.
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\ProgramData\Sophos\Management Installer\Sophos_Summsi 12-21-2017 10_21_59 AM.log'.
MSI (s) (BC:34) [10:21:59:472]: Command Line: IS_NET_API_LOGON_USERNAME=mydomain\SophosUpdateMgr IS_NET_API_LOGON_PASSWORD=********** SOPHOS=C:\Program Files (x86)\Sophos RMSCFGSRC=C:\Program Files (x86)\Sophos\Enterprise Console SOURCELIST=C:\Program Files (x86)\Sophos\Enterprise Console\SUMInstaller PASSWORD_VALID_BASE64=1 CREATE_NEW_USER=0 DROPBLOCK=1 REBOOT=ReallySuppress CURRENTDIRECTORY=C:\Users\admin\AppData\Local\Temp\2\sfl-2b754520 CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=10568
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{11D8CA9F-1E37-499F-8E60-6F6B5F0072B0}'.
MSI (s) (BC:34) [10:21:59:472]: Product Code passed to Engine.Initialize:           ''
MSI (s) (BC:34) [10:21:59:472]: Product Code from property table before transforms: '{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}'
MSI (s) (BC:34) [10:21:59:472]: Product Code from property table after transforms:  '{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}'
MSI (s) (BC:34) [10:21:59:472]: Product not registered: beginning first-time install
MSI (s) (BC:34) [10:21:59:472]: Product {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} is not managed.
MSI (s) (BC:34) [10:21:59:472]: MSI_LUA: Credential prompt not required, user is an admin
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (BC:34) [10:21:59:472]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (BC:34) [10:21:59:472]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (BC:34) [10:21:59:472]: Adding new sources is allowed.
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (BC:34) [10:21:59:472]: Package name extracted from package path: 'Sum.msi'
MSI (s) (BC:34) [10:21:59:472]: Package to be registered: 'SUM.msi'
MSI (s) (BC:34) [10:21:59:472]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (BC:34) [10:21:59:472]: Machine policy value 'DisableMsi' is 1
MSI (s) (BC:34) [10:21:59:472]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (BC:34) [10:21:59:472]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (BC:34) [10:21:59:472]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (s) (BC:34) [10:21:59:472]: Running product '{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}' with elevated privileges: Product is assigned.
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding IS_NET_API_LOGON_USERNAME property. Its value is 'mydomain\SophosUpdateMgr'.
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding IS_NET_API_LOGON_PASSWORD property. Its value is '**********'.
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding SOPHOS property. Its value is 'C:\Program Files (x86)\Sophos'.
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding RMSCFGSRC property. Its value is 'C:\Program Files (x86)\Sophos\Enterprise Console'.
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding SOURCELIST property. Its value is 'C:\Program Files (x86)\Sophos\Enterprise Console\SUMInstaller'.
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding PASSWORD_VALID_BASE64 property. Its value is '1'.
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding CREATE_NEW_USER property. Its value is '0'.
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding DROPBLOCK property. Its value is '1'.
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\admin\AppData\Local\Temp\2\sfl-2b754520'.
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding MSICLIENTUSESEXTERNALUI property. Its value is '1'.
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '10568'.
MSI (s) (BC:34) [10:21:59:472]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
MSI (s) (BC:34) [10:21:59:472]: RESTART MANAGER: Disabled by MSIRESTARTMANAGERCONTROL property; Windows Installer will use the built-in FilesInUse functionality.
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (s) (BC:34) [10:21:59:472]: TRANSFORMS property is now:
MSI (s) (BC:34) [10:21:59:472]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (s) (BC:34) [10:21:59:488]: SHELL32::SHGetFolderPath returned: C:\Users\admin\AppData\Roaming
MSI (s) (BC:34) [10:21:59:488]: SHELL32::SHGetFolderPath returned: C:\Users\admin\Favorites
MSI (s) (BC:34) [10:21:59:488]: SHELL32::SHGetFolderPath returned: C:\Users\admin\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (s) (BC:34) [10:21:59:488]: SHELL32::SHGetFolderPath returned: C:\Users\admin\Documents
MSI (s) (BC:34) [10:21:59:488]: SHELL32::SHGetFolderPath returned: C:\Users\admin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (s) (BC:34) [10:21:59:488]: SHELL32::SHGetFolderPath returned: C:\Users\admin\AppData\Roaming\Microsoft\Windows\Recent
MSI (s) (BC:34) [10:21:59:488]: SHELL32::SHGetFolderPath returned: C:\Users\admin\AppData\Roaming\Microsoft\Windows\SendTo
MSI (s) (BC:34) [10:21:59:488]: SHELL32::SHGetFolderPath returned: C:\Users\admin\AppData\Roaming\Microsoft\Windows\Templates
MSI (s) (BC:34) [10:21:59:488]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (s) (BC:34) [10:21:59:504]: SHELL32::SHGetFolderPath returned: C:\Users\admin\AppData\Local
MSI (s) (BC:34) [10:21:59:504]: SHELL32::SHGetFolderPath returned: C:\Users\admin\Pictures
MSI (s) (BC:34) [10:21:59:504]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (BC:34) [10:21:59:504]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (BC:34) [10:21:59:504]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (s) (BC:34) [10:21:59:504]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (s) (BC:34) [10:21:59:504]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (s) (BC:34) [10:21:59:519]: SHELL32::SHGetFolderPath returned: C:\Users\admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (BC:34) [10:21:59:519]: SHELL32::SHGetFolderPath returned: C:\Users\admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (BC:34) [10:21:59:519]: SHELL32::SHGetFolderPath returned: C:\Users\admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (s) (BC:34) [10:21:59:519]: SHELL32::SHGetFolderPath returned: C:\Users\admin\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (s) (BC:34) [10:21:59:519]: SHELL32::SHGetFolderPath returned: C:\Users\admin\Desktop
MSI (s) (BC:34) [10:21:59:519]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (s) (BC:34) [10:21:59:519]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
MSI (s) (BC:34) [10:21:59:519]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (BC:34) [10:21:59:535]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (s) (BC:34) [10:21:59:535]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (s) (BC:34) [10:21:59:535]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (BC:34) [10:21:59:535]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Windows User'.
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (BC:34) [10:21:59:535]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Windows\Installer\25d9b3e.msi'.
MSI (s) (BC:34) [10:21:59:535]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\sec_550\ServerInstaller\Sum.msi'.
MSI (s) (BC:34) [10:21:59:535]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (s) (BC:34) [10:21:59:535]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI
MSI (s) (BC:34) [10:21:59:535]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 2205 2:  3: PatchPackage
MSI (s) (BC:34) [10:21:59:535]: Machine policy value 'DisableRollback' is 0
MSI (s) (BC:34) [10:21:59:535]: User policy value 'DisableRollback' is 0
MSI (s) (BC:34) [10:21:59:535]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
=== Logging started: 12/21/2017  10:21:59 ===
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (BC:34) [10:21:59:535]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes.
MSI (s) (BC:34) [10:21:59:535]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (BC:34) [10:21:59:535]: Doing action: INSTALL
Action start 10:21:59: INSTALL.
MSI (s) (BC:34) [10:21:59:535]: Running ExecuteSequence
MSI (s) (BC:34) [10:21:59:535]: Doing action: AppSearch
Action start 10:21:59: AppSearch.
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (BC:34) [10:21:59:535]: PROPERTY CHANGE: Adding ROUTERFOUND property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\'.
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} 3: 2
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} 3: 2
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} 3: 2
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (BC:34) [10:21:59:535]: PROPERTY CHANGE: Adding OSPRODUCT property. Its value is 'Windows Server 2016 Standard'.
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 1322 2: 
MSI (s) (BC:34) [10:21:59:535]: Note: 1: 1322 2: 
MSI (s) (BC:34) [10:21:59:597]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (BC:34) [10:21:59:597]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} 3: 2
MSI (s) (BC:34) [10:21:59:597]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (BC:34) [10:21:59:597]: Note: 1: 1325 2: Warehouse
MSI (s) (BC:34) [10:21:59:613]: Doing action: ResetINSTALLDIR.AB2CCA78_E31E_4758_9EB0_BF5664C2EECF
Action ended 10:21:59: AppSearch. Return value 1.
MSI (s) (BC:34) [10:21:59:613]: PROPERTY CHANGE: Adding INSTALLDIR.AB2CCA78_E31E_4758_9EB0_BF5664C2EECF property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\'.
Action start 10:21:59: ResetINSTALLDIR.AB2CCA78_E31E_4758_9EB0_BF5664C2EECF.
MSI (s) (BC:34) [10:21:59:613]: Doing action: ResetINSTALLDIR.A42953EB_3852_4E7A_82AB_8C060787C9A7
Action ended 10:21:59: ResetINSTALLDIR.AB2CCA78_E31E_4758_9EB0_BF5664C2EECF. Return value 1.
MSI (s) (BC:34) [10:21:59:613]: PROPERTY CHANGE: Adding RMSINSTALLDIR property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\'.
Action start 10:21:59: ResetINSTALLDIR.A42953EB_3852_4E7A_82AB_8C060787C9A7.
MSI (s) (BC:34) [10:21:59:613]: Doing action: ResetSOPHOS.A42953EB_3852_4E7A_82AB_8C060787C9A7
Action ended 10:21:59: ResetINSTALLDIR.A42953EB_3852_4E7A_82AB_8C060787C9A7. Return value 1.
MSI (s) (BC:84) [10:21:59:644]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIAB92.tmp, Entrypoint: SetRMSParentDir
MSI (s) (BC:AC) [10:21:59:644]: Generating random cookie.
MSI (s) (BC:AC) [10:21:59:644]: Created Custom Action Server with PID 12712 (0x31A8).
MSI (s) (BC:AC) [10:21:59:707]: Running as a service.
MSI (s) (BC:AC) [10:21:59:707]: Hello, I'm your 32bit Impersonated custom action server.
MSI (s) (BC!8C) [10:21:59:707]: PROPERTY CHANGE: Adding SOPHOS.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\Program Files (x86)\Sophos\'.
Action start 10:21:59: ResetSOPHOS.A42953EB_3852_4E7A_82AB_8C060787C9A7.
MSI (s) (BC:34) [10:21:59:722]: Doing action: LaunchConditions
Action ended 10:21:59: ResetSOPHOS.A42953EB_3852_4E7A_82AB_8C060787C9A7. Return value 1.
Action start 10:21:59: LaunchConditions.
MSI (s) (BC:34) [10:21:59:722]: Doing action: IS_IsWindows2008Core
Action ended 10:21:59: LaunchConditions. Return value 1.
MSI (s) (BC:30) [10:21:59:769]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIAC10.tmp, Entrypoint: IsWindows2008Core
Action start 10:21:59: IS_IsWindows2008Core.
MSI (s) (BC:34) [10:21:59:769]: Doing action: FindRelatedProducts
Action ended 10:21:59: IS_IsWindows2008Core. Return value 1.
Action start 10:21:59: FindRelatedProducts.
MSI (s) (BC:34) [10:21:59:785]: PROPERTY CHANGE: Adding RMSINSTALLED property. Its value is '{FED1005D-CBC8-45D5-A288-FFC7BB304121}'.
MSI (s) (BC:34) [10:21:59:785]: PROPERTY CHANGE: Adding SOPHOS_MSX64 property. Its value is '{9BCC5C9E-94B6-40CA-A025-2A33C78256C6}'.
MSI (s) (BC:34) [10:21:59:785]: Skipping action: IS_ParseStoredUserData (condition is false)
MSI (s) (BC:34) [10:21:59:785]: Doing action: IS_ParseUsernameToTokens
Action ended 10:21:59: FindRelatedProducts. Return value 1.
MSI (s) (BC:14) [10:21:59:816]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIAC3F.tmp, Entrypoint: ParseUserNameToTokens
MSI (s) (BC!B8) [10:21:59:832]: PROPERTY CHANGE: Adding IS_NET_API_LOGON_USERNAME_TOKEN property. Its value is 'SophosUpdateMgr'.
MSI (s) (BC!B8) [10:21:59:832]: PROPERTY CHANGE: Adding IS_NET_API_LOGON_DOMAIN_TOKEN property. Its value is 'mydomain'.
Action start 10:21:59: IS_ParseUsernameToTokens.
MSI (s) (BC:34) [10:21:59:832]: Skipping action: SetIS_NET_API_LOGON_DOMAIN_TOKEN (condition is false)
MSI (s) (BC:34) [10:21:59:832]: Skipping action: SetIS_NET_API_LOGON_USERNAME_TOKEN (condition is false)
MSI (s) (BC:34) [10:21:59:832]: Doing action: IS_ValidateDomainToken
Action ended 10:21:59: IS_ParseUsernameToTokens. Return value 1.
MSI (s) (BC:A4) [10:21:59:864]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIAC6F.tmp, Entrypoint: ValidateDomainToken
MSI (s) (BC!84) [10:22:00:207]: PROPERTY CHANGE: Adding IS_NET_API_TOKEN_VALID property. Its value is '0'.
MSI (s) (BC!84) [10:22:03:113]: PROPERTY CHANGE: Modifying IS_NET_API_TOKEN_VALID property. Its current value is '0'. Its new value: '1'.
MSI (s) (BC!84) [10:22:03:113]: PROPERTY CHANGE: Adding IS_NET_API_TOKEN_WS property. Its value is '1'.
MSI (s) (BC!84) [10:22:03:113]: PROPERTY CHANGE: Adding IS_NET_API_LOGON_SERVER_TOKEN property. Its value is 'ROCK'.
MSI (s) (BC!84) [10:22:03:113]: PROPERTY CHANGE: Adding IS_NET_API_TOKEN_DC property. Its value is '1'.
Action start 10:21:59: IS_ValidateDomainToken.
MSI (s) (BC:34) [10:22:03:113]: Skipping action: IS_ErrorActionForDomainValidationFailure (condition is false)
MSI (s) (BC:34) [10:22:03:113]: Doing action: SetIS_NET_API_LOGON_USERNAME
Action ended 10:22:03: IS_ValidateDomainToken. Return value 1.
Action start 10:22:03: SetIS_NET_API_LOGON_USERNAME.
MSI (s) (BC:34) [10:22:03:113]: Doing action: IS_CheckForUser
Action ended 10:22:03: SetIS_NET_API_LOGON_USERNAME. Return value 1.
MSI (s) (BC:7C) [10:22:03:144]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIB942.tmp, Entrypoint: DoesThisUserExist
MSI (s) (BC!10) [10:22:03:707]: PROPERTY CHANGE: Adding IS_NET_API_USER_EXISTS property. Its value is '1'.
Action start 10:22:03: IS_CheckForUser.
MSI (s) (BC:34) [10:22:03:722]: Skipping action: SetCREATE_NEW_USER_1 (condition is false)
MSI (s) (BC:34) [10:22:03:722]: Doing action: SetCREATE_NEW_USER_0
Action ended 10:22:03: IS_CheckForUser. Return value 1.
Action start 10:22:03: SetCREATE_NEW_USER_0.
MSI (s) (BC:34) [10:22:03:722]: Skipping action: IS_ErrorActionForNoExistingUser (condition is false)
MSI (s) (BC:34) [10:22:03:722]: Skipping action: IS_ErrorActionForBlankPassword (condition is false)
MSI (s) (BC:34) [10:22:03:722]: Skipping action: IS_SetRMSCFGSRCFromInstallSource (condition is false)
MSI (s) (BC:34) [10:22:03:722]: Skipping action: All_SetRMSCFGSRCFromOriginalDatabase (condition is false)
MSI (s) (BC:34) [10:22:03:722]: Doing action: IS_CheckForRMSConfig
Action ended 10:22:03: SetCREATE_NEW_USER_0. Return value 1.
MSI (s) (BC:80) [10:22:03:754]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIBBA4.tmp, Entrypoint: ValidateRMSConfig
MSI (s) (BC:AC) [10:22:03:769]: PROPERTY CHANGE: Adding RMSCFGEXISTS property. Its value is '1'.
Action start 10:22:03: IS_CheckForRMSConfig.
MSI (s) (BC:34) [10:22:03:769]: Doing action: SetRMSFolder
Action ended 10:22:03: IS_CheckForRMSConfig. Return value 1.
MSI (s) (BC:34) [10:22:03:769]: PROPERTY CHANGE: Adding RMS property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\'.
Action start 10:22:03: SetRMSFolder.
MSI (s) (BC:34) [10:22:03:769]: Skipping action: CCPSearch (condition is false)
MSI (s) (BC:34) [10:22:03:769]: Skipping action: RMCCPSearch (condition is false)
MSI (s) (BC:34) [10:22:03:769]: Doing action: ValidateProductID
Action ended 10:22:03: SetRMSFolder. Return value 1.
Action start 10:22:03: ValidateProductID.
MSI (s) (BC:34) [10:22:03:769]: Doing action: setUserProfileNT
Action ended 10:22:03: ValidateProductID. Return value 1.
MSI (s) (BC:34) [10:22:03:785]: PROPERTY CHANGE: Adding USERPROFILE property. Its value is 'C:\Users\admin'.
Action start 10:22:03: setUserProfileNT.
MSI (s) (BC:34) [10:22:03:785]: Skipping action: SetALLUSERSPROFILENT (condition is false)
MSI (s) (BC:34) [10:22:03:785]: Doing action: setALLUSERSPROFILE2K
Action ended 10:22:03: setUserProfileNT. Return value 1.
MSI (s) (BC:34) [10:22:03:785]: PROPERTY CHANGE: Adding ALLUSERSPROFILE property. Its value is 'C:\ProgramData'.
Action start 10:22:03: setALLUSERSPROFILE2K.
MSI (s) (BC:34) [10:22:03:785]: Doing action: CostInitialize
Action ended 10:22:03: setALLUSERSPROFILE2K. Return value 1.
MSI (s) (BC:34) [10:22:03:785]: Machine policy value 'MaxPatchCacheSize' is 10
Action start 10:22:03: CostInitialize.
MSI (s) (BC:34) [10:22:03:785]: PROPERTY CHANGE: Adding ROOTDRIVE property. Its value is 'O:\'.
MSI (s) (BC:34) [10:22:03:785]: PROPERTY CHANGE: Adding CostingComplete property. Its value is '0'.
MSI (s) (BC:34) [10:22:03:785]: Note: 1: 2205 2:  3: Patch
MSI (s) (BC:34) [10:22:03:785]: Note: 1: 2205 2:  3: PatchPackage
MSI (s) (BC:34) [10:22:03:785]: Note: 1: 2205 2:  3: MsiPatchHeaders
MSI (s) (BC:34) [10:22:03:785]: Note: 1: 2205 2:  3: __MsiPatchFileList
MSI (s) (BC:34) [10:22:03:785]: Note: 1: 2205 2:  3: PatchPackage
MSI (s) (BC:34) [10:22:03:785]: Note: 1: 2228 2:  3: PatchPackage 4: SELECT `DiskId`, `PatchId`, `LastSequence` FROM `Media`, `PatchPackage` WHERE `Media`.`DiskId`=`PatchPackage`.`Media_` ORDER BY `DiskId` 
MSI (s) (BC:34) [10:22:03:785]: Note: 1: 2205 2:  3: Patch
MSI (s) (BC:34) [10:22:03:785]: Doing action: FileCost
Action ended 10:22:03: CostInitialize. Return value 1.
MSI (s) (BC:34) [10:22:03:785]: Note: 1: 2205 2:  3: MsiAssembly
MSI (s) (BC:34) [10:22:03:785]: Note: 1: 2205 2:  3: Class
MSI (s) (BC:34) [10:22:03:785]: Note: 1: 2205 2:  3: Extension
MSI (s) (BC:34) [10:22:03:785]: Note: 1: 2205 2:  3: TypeLib
Action start 10:22:03: FileCost.
MSI (s) (BC:34) [10:22:03:785]: Doing action: IsolateComponents
Action ended 10:22:03: FileCost. Return value 1.
Action start 10:22:03: IsolateComponents.
MSI (s) (BC:34) [10:22:03:785]: Doing action: CostFinalize
Action ended 10:22:03: IsolateComponents. Return value 0.
MSI (s) (BC:34) [10:22:03:785]: PROPERTY CHANGE: Adding OutOfDiskSpace property. Its value is '0'.
MSI (s) (BC:34) [10:22:03:785]: PROPERTY CHANGE: Adding OutOfNoRbDiskSpace property. Its value is '0'.
MSI (s) (BC:34) [10:22:03:785]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceAvailable property. Its value is '0'.
MSI (s) (BC:34) [10:22:03:785]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceRequired property. Its value is '0'.
MSI (s) (BC:34) [10:22:03:785]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceRemaining property. Its value is '0'.
MSI (s) (BC:34) [10:22:03:785]: Note: 1: 2205 2:  3: Patch
MSI (s) (BC:34) [10:22:03:785]: Note: 1: 2205 2:  3: Condition
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding TARGETDIR property. Its value is 'O:\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Modifying RMSCFGSRC property. Its current value is 'C:\Program Files (x86)\Sophos\Enterprise Console'. Its new value: 'C:\Program Files (x86)\Sophos\Enterprise Console\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Modifying USERPROFILE property. Its current value is 'C:\Users\admin'. Its new value: 'C:\Users\admin\'.
MSI (s) (BC:34) [10:22:03:801]: WIN64DUALFOLDERS: 'C:\Windows\SysWOW64\' will substitute 20 characters in 'C:\Windows\system32\' folder path. (mask argument = 0, the folder pair's iSwapAttrib member = 1).
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Modifying System64Folder property. Its current value is 'C:\Windows\system32\'. Its new value: 'C:\Windows\SysWOW64\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding System16Folder property. Its value is 'O:\'.
MSI (s) (BC:34) [10:22:03:801]: WIN64DUALFOLDERS: 'C:\Program Files (x86)\' will substitute 17 characters in 'C:\Program Files\' folder path. (mask argument = 0, the folder pair's iSwapAttrib member = 0).
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Modifying ProgramFiles64Folder property. Its current value is 'C:\Program Files\'. Its new value: 'C:\Program Files (x86)\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding PrimaryVolumePath property. Its value is 'O:\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding REMOTE_MANAGEMENT_SYSTEM.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Modifying SOPHOS property. Its current value is 'C:\Program Files (x86)\Sophos'. Its new value: 'C:\Program Files (x86)\Sophos\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding SetupResources property. Its value is 'C:\Program Files (x86)\Sophos\Update Manager\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding ROUTER.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\Router\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding RLOGS.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\Router\Logs\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding NETWORKREPORT.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\Router\NetworkReport\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding ENVELOPES.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\Router\Envelopes\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding ALC.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\ALC\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding ALCLOGS.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\ALC\Logs\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding AGENT.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\Agent\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding ALOGS.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\Agent\Logs\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding ADAPTERSTORAGE.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\Agent\AdapterStorage\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding SCFADAPTERSTORAGE.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\Agent\AdapterStorage\SCF\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding SAVADAPTERSTORAGE.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\Agent\AdapterStorage\SAV\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding ALCADAPTERSTORAGE.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\Program Files (x86)\Sophos\Remote Management System\Agent\AdapterStorage\ALC\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding SUM property. Its value is 'C:\Program Files (x86)\Sophos\Update Manager\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding INSTALLDIR property. Its value is 'C:\Program Files (x86)\Sophos\Update Manager\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding RMSCFGDIR property. Its value is 'C:\Program Files (x86)\Sophos\Update Manager\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding GlobalAssemblyCache property. Its value is 'O:\'.
MSI (s) (BC:34) [10:22:03:801]: WIN64DUALFOLDERS: 'C:\Program Files (x86)\' will substitute 17 characters in 'C:\Program Files\Common Files\' folder path. (mask argument = 0, the folder pair's iSwapAttrib member = 0).
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Modifying CommonFiles64Folder property. Its current value is 'C:\Program Files\Common Files\'. Its new value: 'C:\Program Files (x86)\Common Files\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding APPDATA_SOPHOS.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\ProgramData\Sophos\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding APPDATA_RMS.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\ProgramData\Sophos\Remote Management System\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding APPDATA_RMS_3 property. Its value is 'C:\ProgramData\Sophos\Remote Management System\3\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding ROUTER_NEW property. Its value is 'C:\ProgramData\Sophos\Remote Management System\3\Router\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding RLOGS_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\ProgramData\Sophos\Remote Management System\3\Router\Logs\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding NETWORKREPORT_NEW property. Its value is 'C:\ProgramData\Sophos\Remote Management System\3\Router\NetworkReport\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding ENVELOPES_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\ProgramData\Sophos\Remote Management System\3\Router\Envelopes\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding EMLIBFolder property. Its value is 'C:\ProgramData\Sophos\Remote Management System\3\EMLib\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding EMLIBFolder_LOGS property. Its value is 'C:\ProgramData\Sophos\Remote Management System\3\EMLib\Logs\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding AGENT_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\ProgramData\Sophos\Remote Management System\3\Agent\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding ALOGS_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\ProgramData\Sophos\Remote Management System\3\Agent\Logs\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding ADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding SUMADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\SDDM\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding SCFADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\SCF\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding SAVADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\SAV\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding NACADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\NAC\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding ALCADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 property. Its value is 'C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\ALC\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding SophosAppDataFolder property. Its value is 'C:\ProgramData\Sophos\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding UpdManAppDataFolder property. Its value is 'C:\ProgramData\Sophos\Update Manager\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding SophosAppData property. Its value is 'C:\ProgramData\Sophos\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding SUMAppData property. Its value is 'C:\ProgramData\Sophos\Update Manager\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding SUM_APPDATA property. Its value is 'C:\ProgramData\Sophos\Update Manager\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding SUMInstallCache property. Its value is 'C:\ProgramData\Sophos\Update Manager\Install\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding SUMAppWorkFolder property. Its value is 'C:\ProgramData\Sophos\Update Manager\Working\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding SUMAppShare property. Its value is 'C:\ProgramData\Sophos\Update Manager\Update Manager\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Adding SUMAppLogs property. Its value is 'C:\ProgramData\Sophos\Update Manager\Logs\'.
MSI (s) (BC:34) [10:22:03:801]: PROPERTY CHANGE: Modifying ALLUSERSPROFILE property. Its current value is 'C:\ProgramData'. Its new value: 'C:\ProgramData\'.
MSI (s) (BC:34) [10:22:03:801]: Target path resolution complete. Dumping Directory table...
MSI (s) (BC:34) [10:22:03:801]: Note: target paths subject to change (via custom actions or browsing)
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: TARGETDIR , Object: O:\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: RMSCFGSRC , Object: C:\Program Files (x86)\Sophos\Enterprise Console\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SophosFolder.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: NULL
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SavFolder.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: NULL
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: WindowsVolume , Object: C:\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: WindowsFolder , Object: C:\Windows\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: USERPROFILE , Object: C:\Users\admin\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: TempFolder , Object: C:\Users\admin\AppData\Local\Temp\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SystemFolder , Object: C:\Windows\SysWOW64\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: System64Folder , Object: C:\Windows\SysWOW64\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: System16Folder , Object: O:\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: StartupFolder , Object: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: StartMenuFolder , Object: C:\ProgramData\Microsoft\Windows\Start Menu\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: ProgramMenuFolder , Object: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: ProgramFiles64Folder , Object: C:\Program Files (x86)\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: PrimaryVolumePath , Object: O:\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: LocalAppDataFolder , Object: C:\Users\admin\AppData\Local\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: ProgramFilesFolder , Object: C:\Program Files (x86)\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SOPHOS.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\Program Files (x86)\Sophos\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: REMOTE_MANAGEMENT_SYSTEM.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\Program Files (x86)\Sophos\Remote Management System\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SOPHOS , Object: C:\Program Files (x86)\Sophos\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SetupResources , Object: C:\Program Files (x86)\Sophos\Update Manager\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: RMS , Object: C:\Program Files (x86)\Sophos\Remote Management System\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: INSTALLDIR.AB2CCA78_E31E_4758_9EB0_BF5664C2EECF , Object: C:\Program Files (x86)\Sophos\Remote Management System\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: RMSINSTALLDIR , Object: C:\Program Files (x86)\Sophos\Remote Management System\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: ROUTER.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\Program Files (x86)\Sophos\Remote Management System\Router\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: RLOGS.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\Program Files (x86)\Sophos\Remote Management System\Router\Logs\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: NETWORKREPORT.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\Program Files (x86)\Sophos\Remote Management System\Router\NetworkReport\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: ENVELOPES.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\Program Files (x86)\Sophos\Remote Management System\Router\Envelopes\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: ALC.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\Program Files (x86)\Sophos\Remote Management System\ALC\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: ALCLOGS.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\Program Files (x86)\Sophos\Remote Management System\ALC\Logs\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: AGENT.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\Program Files (x86)\Sophos\Remote Management System\Agent\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: ALOGS.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\Program Files (x86)\Sophos\Remote Management System\Agent\Logs\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: ADAPTERSTORAGE.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\Program Files (x86)\Sophos\Remote Management System\Agent\AdapterStorage\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SCFADAPTERSTORAGE.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\Program Files (x86)\Sophos\Remote Management System\Agent\AdapterStorage\SCF\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SAVADAPTERSTORAGE.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\Program Files (x86)\Sophos\Remote Management System\Agent\AdapterStorage\SAV\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: ALCADAPTERSTORAGE.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\Program Files (x86)\Sophos\Remote Management System\Agent\AdapterStorage\ALC\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SUM , Object: C:\Program Files (x86)\Sophos\Update Manager\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: INSTALLDIR , Object: C:\Program Files (x86)\Sophos\Update Manager\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: RMSCFGDIR , Object: C:\Program Files (x86)\Sophos\Update Manager\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: GlobalAssemblyCache , Object: O:\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: CommonFilesFolder , Object: C:\Program Files (x86)\Common Files\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: CommonFiles64Folder , Object: C:\Program Files (x86)\Common Files\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: CommonAppDataFolder , Object: C:\ProgramData\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: APPDATA_SOPHOS.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\ProgramData\Sophos\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: APPDATA_RMS.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\ProgramData\Sophos\Remote Management System\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: APPDATA_RMS_3 , Object: C:\ProgramData\Sophos\Remote Management System\3\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: ROUTER_NEW , Object: C:\ProgramData\Sophos\Remote Management System\3\Router\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: RLOGS_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\ProgramData\Sophos\Remote Management System\3\Router\Logs\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: NETWORKREPORT_NEW , Object: C:\ProgramData\Sophos\Remote Management System\3\Router\NetworkReport\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: ENVELOPES_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\ProgramData\Sophos\Remote Management System\3\Router\Envelopes\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: EMLIBFolder , Object: C:\ProgramData\Sophos\Remote Management System\3\EMLib\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: EMLIBFolder_LOGS , Object: C:\ProgramData\Sophos\Remote Management System\3\EMLib\Logs\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: AGENT_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\ProgramData\Sophos\Remote Management System\3\Agent\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: ALOGS_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\ProgramData\Sophos\Remote Management System\3\Agent\Logs\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: ADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SUMADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\SDDM\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SCFADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\SCF\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SAVADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\SAV\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: NACADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\NAC\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: ALCADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 , Object: C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\ALC\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SophosAppDataFolder , Object: C:\ProgramData\Sophos\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: UpdManAppDataFolder , Object: C:\ProgramData\Sophos\Update Manager\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SophosAppData , Object: C:\ProgramData\Sophos\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SUMAppData , Object: C:\ProgramData\Sophos\Update Manager\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SUM_APPDATA , Object: C:\ProgramData\Sophos\Update Manager\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SUMInstallCache , Object: C:\ProgramData\Sophos\Update Manager\Install\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SUMAppWorkFolder , Object: C:\ProgramData\Sophos\Update Manager\Working\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SUMAppShare , Object: C:\ProgramData\Sophos\Update Manager\Update Manager\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: SUMAppLogs , Object: C:\ProgramData\Sophos\Update Manager\Logs\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: AppDataFolder , Object: C:\Users\admin\AppData\Roaming\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: AdminToolsFolder , Object: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
MSI (s) (BC:34) [10:22:03:801]: Dir (target): Key: ALLUSERSPROFILE , Object: C:\ProgramData\
MSI (s) (BC:34) [10:22:03:801]: Note: 1: 2205 2:  3: MsiAssembly
MSI (s) (BC:34) [10:22:03:801]: Note: 1: 2228 2:  3: MsiAssembly 4:  SELECT `MsiAssembly`.`Attributes`, `MsiAssembly`.`File_Application`, `MsiAssembly`.`File_Manifest`,  `Component`.`KeyPath` FROM `MsiAssembly`, `Component` WHERE  `MsiAssembly`.`Component_` = `Component`.`Component` AND `MsiAssembly`.`Component_` = ?
MSI (s) (BC:34) [10:22:03:816]: Disallowing installation of component: {6E4AAD37-4F17-4871-AFE9-DD6252B095BF} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:816]: Disallowing installation of component: {CB8147C7-B7BE-4134-9E5A-96CA7F6537B8} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:816]: Disallowing installation of component: {40657892-FD11-480B-AE66-BCF6DB7742FC} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:816]: Disallowing installation of component: {ECD770C7-E40B-4696-B0DF-A4485F49F0D8} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:816]: Disallowing installation of component: {3ECC3CCB-9A12-45E2-B0BA-B00509C11EA2} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:816]: Disallowing installation of component: {B02A9C1D-F24B-4E69-BA86-BBD402C10062} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:816]: Disallowing installation of component: {456B0E4C-38F5-4285-85FD-04A00AEF14F9} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:816]: Disallowing installation of component: {3AD88844-04AB-4AB8-A111-6BBE378ECA23} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:832]: Disallowing installation of component: {FFC4C75F-C535-4371-AA4C-D1618F10CA85} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:832]: Disallowing installation of component: {1AE681DF-8757-493F-A2D1-E31A4CB48C0A} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:832]: Disallowing installation of component: {E7CD91EF-BA85-4909-AD29-F7C30D5544C9} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:832]: Disallowing installation of component: {1476F927-D329-44D8-B8FB-3F22E7EBEC4B} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:832]: Disallowing installation of component: {4BFC5854-FA01-4551-BBD6-FD2BC097E4B2} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:832]: Disallowing installation of component: {260B0E99-7B03-4B1A-9EB0-3111A8141FDA} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:832]: Disallowing installation of component: {CC5F2706-82D4-45F3-98EA-C6DF74CCA69C} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:832]: Disallowing installation of component: {04CC63C0-D762-4C02-8E5C-6367AFDF6630} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:832]: Disallowing installation of component: {B7378E44-490E-4AC4-8D08-319CF355137D} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:847]: Disallowing installation of component: {D9AE67CA-310A-4AA3-B6C0-33CFD8C75F2B} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:847]: Disallowing installation of component: {CE001888-F0AD-4CFE-8CBD-16B48A46A46B} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:847]: Disallowing installation of component: {470C4764-2351-4304-AC2E-6203040AFA71} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:847]: Disallowing installation of component: {B7E09108-62DC-454B-B0DD-05EEC322878F} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:847]: Disallowing installation of component: {7F50E4FD-0AA2-40A5-8174-CED281A4DBE2} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:847]: Disallowing installation of component: {4C7E47F5-309D-4806-9409-8D274C00EBC6} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:847]: Disallowing installation of component: {A3F4FF3F-1D9C-48A9-94E1-7D61EF53DB1F} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:847]: Disallowing installation of component: {FCABFC2C-6AD6-47AE-B896-C01E154F8481} since the same component with higher versioned keyfile exists
MSI (s) (BC:34) [10:22:03:847]: Disallowing installation of component: {F01B9678-A9C8-490A-988A-CE0E1F13F576} since the same component with higher versioned keyfile exists
Action start 10:22:03: CostFinalize.
MSI (s) (BC:34) [10:22:03:863]: Skipping action: IS_CheckForSUMClients (condition is false)
MSI (s) (BC:34) [10:22:03:863]: Skipping action: IS_ErrorActionForSUMClient (condition is false)
MSI (s) (BC:34) [10:22:03:863]: Doing action: IS_CheckForShare
Action ended 10:22:03: CostFinalize. Return value 1.
MSI (s) (BC:2C) [10:22:03:894]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIBC32.tmp, Entrypoint: DoesThisShareExist
Action start 10:22:03: IS_CheckForShare.
MSI (s) (BC:34) [10:22:04:285]: Skipping action: IS_ErrorActionForSUMShare (condition is false)
MSI (s) (BC:34) [10:22:04:285]: Doing action: IS_SetINSTALLSOURCEFromOriginalDatabase
Action ended 10:22:04: IS_CheckForShare. Return value 1.
MSI (s) (BC:98) [10:22:04:316]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIBDD8.tmp, Entrypoint: SetINSTALLSOURCEFromOriginalDatabase
MSI (s) (BC!D0) [10:22:05:238]: PROPERTY CHANGE: Adding SUM_INSTALLSOURCE property. Its value is 'C:\sec_550\ServerInstaller\'.
Action start 10:22:04: IS_SetINSTALLSOURCEFromOriginalDatabase.
MSI (s) (BC:34) [10:22:05:238]: Skipping action: IS_ErrorActionForNoRMSConfig (condition is false)
MSI (s) (BC:34) [10:22:05:238]: Doing action: IS_ErrorActionForEndpointRMSFound
Action ended 10:22:05: IS_SetINSTALLSOURCEFromOriginalDatabase. Return value 1.
Action start 10:22:05: IS_ErrorActionForEndpointRMSFound.
MSI (s) (BC:34) [10:22:05:254]: Product: Sophos Update Manager -- You are attempting to install Sophos Update Manager onto an already-managed computer.
You must uninstall Sophos Remote Management System from this computer first before attempting to install Sophos Update Manager onto this computer.
You should then re-protect this computer from the Enterprise Console that is used to manage Sophos Update Manager.
Action ended 10:22:05: IS_ErrorActionForEndpointRMSFound. Return value 3.
Action ended 10:22:05: INSTALL. Return value 3.
Property(S): DiskPrompt = [1]
Property(S): UpgradeCode = {D02E89AC-F27B-4BFA-8327-BE980F821C73}
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): OutOfDiskSpace = 0
Property(S): CostingComplete = 0
Property(S): ROOTDRIVE = O:\
Property(S): SUM_INSTALLSOURCE = C:\sec_550\ServerInstaller\
Property(S): RMSCFGEXISTS = 1
Property(S): IS_NET_API_USER_EXISTS = 1
Property(S): IS_NET_API_TOKEN_DC = 1
Property(S): IS_NET_API_LOGON_SERVER_TOKEN = ROCK
Property(S): IS_NET_API_TOKEN_WS = 1
Property(S): IS_NET_API_TOKEN_VALID = 1
Property(S): ACTION = INSTALL
Property(S): UILevel = 2
Property(S): OriginalDatabase = C:\sec_550\ServerInstaller\Sum.msi
Property(S): DATABASE = C:\Windows\Installer\25d9b3e.msi
Property(S): USERNAME = Windows User
Property(S): Privileged = 1
Property(S): MsiRunningElevated = 1
Property(S): RedirectedDllSupport = 2
Property(S): MsiWin32AssemblySupport = 6.3.14393.0
Property(S): MsiNetAssemblySupport = 4.7.2053.0
Property(S): Date = 12/21/2017
Property(S): Time = 10:22:05
Property(S): TTCSupport = 1
Property(S): ColorBits = 32
Property(S): TextInternalLeading = 3
Property(S): TextHeight = 16
Property(S): MsiTabletPC = 1
Property(S): BorderSide = 1
Property(S): BorderTop = 1
Property(S): CaptionHeight = 23
Property(S): ScreenY = 768
Property(S): ScreenX = 1024
Property(S): SystemLanguageID = 1033
Property(S): ComputerName = server-DC1
Property(S): UserLanguageID = 1033
Property(S): UserSID = S-1-5-21-2271592124-3336486462-3761143030-1115
Property(S): LogonUser = admin
Property(S): MsiTrueAdminUser = 1
Property(S): AdminUser = 1
Property(S): VirtualMemory = 5356
Property(S): PhysicalMemory = 8096
Property(S): Intel = 6
Property(S): Msix64 = 6
Property(S): MsiAMD64 = 6
Property(S): ShellAdvtSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): GPTSupport = 1
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): MyPicturesFolder = C:\Users\admin\Pictures\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): SendToFolder = C:\Users\admin\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): RecentFolder = C:\Users\admin\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): PrintHoodFolder = C:\Users\admin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): PersonalFolder = C:\Users\admin\Documents\
Property(S): NetHoodFolder = C:\Users\admin\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): FavoritesFolder = C:\Users\admin\Favorites\
Property(S): RemoteAdminTS = 1
Property(S): MsiNTProductType = 2
Property(S): ServicePackLevelMinor = 0
Property(S): ServicePackLevel = 0
Property(S): WindowsBuild = 9600
Property(S): VersionNT64 = 603
Property(S): VersionMsi = 5.00
Property(S): VersionDatabase = 200
Property(S): MsiSystemRebootPending = 1
Property(S): CLIENTPROCESSID = 10568
Property(S): MSICLIENTUSESEXTERNALUI = 1
Property(S): CLIENTUILEVEL = 3
Property(S): CURRENTDIRECTORY = C:\Users\admin\AppData\Local\Temp\2\sfl-2b754520
Property(S): REBOOT = ReallySuppress
Property(S): DROPBLOCK = 1
Property(S): PASSWORD_VALID_BASE64 = 1
Property(S): SOURCELIST = C:\Program Files (x86)\Sophos\Enterprise Console\SUMInstaller
Property(S): RMSCFGSRC = C:\Program Files (x86)\Sophos\Enterprise Console\
Property(S): VersionNT = 603
Property(S): IS_WaitForSUMService = SUMService.exe;60
Property(S): ROUTERFOUND = C:\Program Files (x86)\Sophos\Remote Management System\
Property(S): TARGETDIR = O:\
Property(S): ALLUSERSPROFILE = C:\ProgramData\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): AppDataFolder = C:\Users\admin\AppData\Roaming\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): CommonFiles64Folder = C:\Program Files (x86)\Common Files\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): GlobalAssemblyCache = O:\
Property(S): SUM = C:\Program Files (x86)\Sophos\Update Manager\
Property(S): INSTALLDIR = C:\Program Files (x86)\Sophos\Update Manager\
Property(S): LocalAppDataFolder = C:\Users\admin\AppData\Local\
Property(S): PrimaryVolumePath = O:\
Property(S): ProgramFiles64Folder = C:\Program Files (x86)\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): SOPHOS = C:\Program Files (x86)\Sophos\
Property(S): RMS = C:\Program Files (x86)\Sophos\Remote Management System\
Property(S): RMSCFGDIR = C:\Program Files (x86)\Sophos\Update Manager\
Property(S): SophosAppData = C:\ProgramData\Sophos\
Property(S): SUMAppData = C:\ProgramData\Sophos\Update Manager\
Property(S): SUMAppLogs = C:\ProgramData\Sophos\Update Manager\Logs\
Property(S): SUMAppShare = C:\ProgramData\Sophos\Update Manager\Update Manager\
Property(S): SUMAppWorkFolder = C:\ProgramData\Sophos\Update Manager\Working\
Property(S): SUMInstallCache = C:\ProgramData\Sophos\Update Manager\Install\
Property(S): SUM_APPDATA = C:\ProgramData\Sophos\Update Manager\
Property(S): SetupResources = C:\Program Files (x86)\Sophos\Update Manager\
Property(S): SophosAppDataFolder = C:\ProgramData\Sophos\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): System16Folder = O:\
Property(S): System64Folder = C:\Windows\SysWOW64\
Property(S): SystemFolder = C:\Windows\SysWOW64\
Property(S): TempFolder = C:\Users\admin\AppData\Local\Temp\
Property(S): USERPROFILE = C:\Users\admin\
Property(S): UpdManAppDataFolder = C:\ProgramData\Sophos\Update Manager\
Property(S): WindowsFolder = C:\Windows\
Property(S): WindowsVolume = C:\
Property(S): RMSINSTALLDIR = C:\Program Files (x86)\Sophos\Remote Management System\
Property(S): AGENT.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\Program Files (x86)\Sophos\Remote Management System\Agent\
Property(S): ADAPTERSTORAGE.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\Program Files (x86)\Sophos\Remote Management System\Agent\AdapterStorage\
Property(S): ALOGS.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\Program Files (x86)\Sophos\Remote Management System\Agent\Logs\
Property(S): ALC.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\Program Files (x86)\Sophos\Remote Management System\ALC\
Property(S): ALCLOGS.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\Program Files (x86)\Sophos\Remote Management System\ALC\Logs\
Property(S): ROUTER.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\Program Files (x86)\Sophos\Remote Management System\Router\
Property(S): ENVELOPES.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\Program Files (x86)\Sophos\Remote Management System\Router\Envelopes\
Property(S): NETWORKREPORT.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\Program Files (x86)\Sophos\Remote Management System\Router\NetworkReport\
Property(S): RLOGS.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\Program Files (x86)\Sophos\Remote Management System\Router\Logs\
Property(S): APPDATA_SOPHOS.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\ProgramData\Sophos\
Property(S): APPDATA_RMS.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\ProgramData\Sophos\Remote Management System\
Property(S): APPDATA_RMS_3 = C:\ProgramData\Sophos\Remote Management System\3\
Property(S): AGENT_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\ProgramData\Sophos\Remote Management System\3\Agent\
Property(S): ADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\
Property(S): ALCADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\ALC\
Property(S): NACADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\NAC\
Property(S): SAVADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\SAV\
Property(S): SCFADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\SCF\
Property(S): SUMADAPTERSTORAGE_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\ProgramData\Sophos\Remote Management System\3\Agent\AdapterStorage\SDDM\
Property(S): ALOGS_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\ProgramData\Sophos\Remote Management System\3\Agent\Logs\
Property(S): EMLIBFolder = C:\ProgramData\Sophos\Remote Management System\3\EMLib\
Property(S): EMLIBFolder_LOGS = C:\ProgramData\Sophos\Remote Management System\3\EMLib\Logs\
Property(S): ROUTER_NEW = C:\ProgramData\Sophos\Remote Management System\3\Router\
Property(S): ENVELOPES_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\ProgramData\Sophos\Remote Management System\3\Router\Envelopes\
Property(S): NETWORKREPORT_NEW = C:\ProgramData\Sophos\Remote Management System\3\Router\NetworkReport\
Property(S): RLOGS_NEW.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\ProgramData\Sophos\Remote Management System\3\Router\Logs\
Property(S): ALCADAPTERSTORAGE.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\Program Files (x86)\Sophos\Remote Management System\Agent\AdapterStorage\ALC\
Property(S): SAVADAPTERSTORAGE.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\Program Files (x86)\Sophos\Remote Management System\Agent\AdapterStorage\SAV\
Property(S): SCFADAPTERSTORAGE.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\Program Files (x86)\Sophos\Remote Management System\Agent\AdapterStorage\SCF\
Property(S): SOPHOS.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\Program Files (x86)\Sophos\
Property(S): REMOTE_MANAGEMENT_SYSTEM.A42953EB_3852_4E7A_82AB_8C060787C9A7 = C:\Program Files (x86)\Sophos\Remote Management System\
Property(S): INSTALLDIR.AB2CCA78_E31E_4758_9EB0_BF5664C2EECF = C:\Program Files (x86)\Sophos\Remote Management System\
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {11D8CA9F-1E37-499F-8E60-6F6B5F0072B0}
Property(S): OSPRODUCT = Windows Server 2016 Standard
Property(S): AgreeToLicense = No
Property(S): _IsMaintenance = Reinstall
Property(S): RestartManagerOption = CloseRestart
Property(S): _SUMUserSelectionChoice = Default
Property(S): Display_IsBitmapDlg = 1
Property(S): ALLUSERS = 1
Property(S): ARPNOMODIFY = 1
Property(S): ARPPRODUCTICON = ARPPRODUCTICON.exe
Property(S): ARPURLINFOABOUT = http://www.sophos.com
Property(S): ApplicationUsers = AllUsers
Property(S): DefaultUIFont = Tahoma8
Property(S): DialogCaption = InstallShield for Windows Installer
Property(S): ErrorDialog = SetupError
Property(S): INSTALLLEVEL = 100
Property(S): InstallChoice = AR
Property(S): MSIDEPLOYMENTCOMPLIANT = 1
Property(S): MSIRESTARTMANAGERCONTROL = Disable
Property(S): MSIUSEREALADMINDETECTION = 1
Property(S): Manufacturer = Sophos Limited
Property(S): MsiHiddenProperties = IS_NET_API_LOGON_PASSWORD;IS_NET_API_USERDATA;IS_AddSUMDenyLogonPrivilege;IS_StoreSUMCredentials;IS_CreateSUMUser
Property(S): MsiLogging = voicewarmupx
Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(S): ProductCode = {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}
Property(S): ProductID = none
Property(S): ProductLanguage = 1033
Property(S): ProductName = Sophos Update Manager
Property(S): ProductVersion = 1.6.1.124
Property(S): ProgressType0 = install
Property(S): ProgressType1 = Installing
Property(S): ProgressType2 = installed
Property(S): ProgressType3 = installs
Property(S): RebootYesNo = Yes
Property(S): ReinstallModeText = omus
Property(S): SHOWLAUNCHPROGRAM = 0
Property(S): SOPHOS_UM_SHARE = SophosUpdate
Property(S): SUMRegistryRoot = SOFTWARE\Sophos\UpdateManager
Property(S): SUMUser = SophosUpdateMgr
Property(S): SecureCustomProperties = RMSINSTALLED;SCONSOLE4;ECONSOLE4;FCONSOLE4;NEWER_SUM_FOUND;SOPHOS_MSX86;SOPHOS_MSX64
Property(S): SetupType = Typical
Property(S): MsiLogFileLocation = C:\ProgramData\Sophos\Management Installer\Sophos_Summsi 12-21-2017 10_21_59 AM.log
Property(S): CREATE_NEW_USER = 0
Property(S): IS_NET_API_LOGON_DOMAIN_TOKEN = mydomain
Property(S): IS_NET_API_LOGON_USERNAME = mydomain\SophosUpdateMgr
Property(S): IS_NET_API_LOGON_USERNAME_TOKEN = SophosUpdateMgr
Property(S): InstallShieldTempProp = 0
Property(S): RMSINSTALLED = {FED1005D-CBC8-45D5-A288-FFC7BB304121}
Property(S): SOPHOS_MSX64 = {9BCC5C9E-94B6-40CA-A025-2A33C78256C6}
Property(S): IS_NET_API_LOGON_PASSWORD = **********
MSI (s) (BC:34) [10:22:05:347]: Note: 1: 1708
MSI (s) (BC:34) [10:22:05:347]: Product: Sophos Update Manager -- Installation operation failed.
MSI (s) (BC:34) [10:22:05:347]: Windows Installer installed the product. Product Name: Sophos Update Manager. Product Version: 1.6.1.124. Product Language: 1033. Manufacturer: Sophos Limited. Installation success or error status: 1603.
MSI (s) (BC:34) [10:22:05:347]: Deferring clean up of packages/files, if any exist
MSI (s) (BC:34) [10:22:05:347]: MainEngineThread is returning 1603
MSI (s) (BC:F4) [10:22:05:347]: No System Restore sequence number for this installation.
=== Logging stopped: 12/21/2017  10:22:05 ===
MSI (s) (BC:F4) [10:22:05:347]: User policy value 'DisableRollback' is 0
MSI (s) (BC:F4) [10:22:05:347]: Machine policy value 'DisableRollback' is 0
MSI (s) (BC:F4) [10:22:05:347]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (BC:F4) [10:22:05:347]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (BC:F4) [10:22:05:347]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (BC:F4) [10:22:05:347]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (BC:F4) [10:22:05:347]: Destroying RemoteAPI object.
MSI (s) (BC:AC) [10:22:05:347]: Custom Action Manager thread ending.
MSI (c) (48:50) [10:22:05:363]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (48:50) [10:22:05:363]: MainEngineThread is returning 1603
=== Verbose logging stopped: 12/21/2017  10:22:05 ===
 


This thread was automatically locked due to age.
  • 0

    The error is:

    MSI (s) (BC:34) [10:22:05:254]: Product: Sophos Update Manager -- You are attempting to install Sophos Update Manager onto an already-managed computer.
    You must uninstall Sophos Remote Management System from this computer first before attempting to install Sophos Update Manager onto this computer.
    You should then re-protect this computer from the Enterprise Console that is used to manage Sophos Update Manager.
    Action ended 10:22:05: IS_ErrorActionForEndpointRMSFound. Return value 3.
    Action ended 10:22:05: INSTALL. Return value 3.
     
    I assume the new server didn't have the client software installed when you started?
     
    Based on the message, it appears it is looking for the "Client" config of RMS rather than the "Server" version which I expect would be installed already by the Management Server component that you've just installed.
     
    The only differentiation check between server and client RMS can be via the registry or maybe mrinit.conf checking parent address values.
     
    I would say, can you export your Router registry key and post that here.

    hklm\software\wow6432node\sophos\messaging system\router\
     
    Maybe also include the mrinit,conf file from \program files (x86)\sophos\remote management system\
     
    Regards,
    Jak
     
  • 0 in reply to jak

    Thank Jak

     

    The Sophos endpoint agent *is* installed on the new server already but this wasn't flagged by the pre-install checks in the installation routine so I didn't think it would be an issue. 

     

    Can I just remove the local AV and re-install the management bits?

     

    Reg key is as follows;

    *******************

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\Messaging System\Router]
    "ServiceDescription"="Message router for Sophos applications"
    "ServiceHomeDir"="C:\\Program Files (x86)\\Sophos\\Remote Management System\\"
    "ParentAddress"="192.168.10.165,OldServer.MyDomain.local,OldServer"
    "ParentPort"=dword:00002000
    "ConnectionCache"=dword:0000000a
    "NumSenderThreads"=dword:00000003
    "NumORBThreads"=dword:00000010
    "IORSenderPort"=dword:00002000
    "ServiceArgs"="-ORBListenEndpoints iiop://:8193/ssl_port=8194"
    "NotifyRouterUpdate"="EM"
    "HostIPToParent"=dword:00000000
    "NotifyClientUpdate"="Router$NewServer:18003.Agent"
    "ConnectRetriesPause"=dword:000007d0
    "TotalConnectRetryTimeSecs"=dword:0000012c
    "GetterInterval"=dword:00000384
    "GetterShortInterval"=dword:00000078
    "NumNotificationThresholdThreads"=dword:00000000
    "LegacyProtocolSupport"=dword:00000000
    @=""
    [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\Messaging System\Router\Private]
    "pkp"=hex:00,08,3a,df,ac,48,7b,ea,f7,04,bc,a8,96,2e,f3,34,64,2d,b9,2d,e1,52,e1,\
      45,9c,19,ff,97,4e,41,d2,13,49,35,62,84,14,68,a5,47,64,4e,1a,a7,8b,e8,80,9e,\
      74,ef,45,02,80,97,46,8d,11,c7,8a,2a,21,7b,93,a9,3f,c8,32,8f,14,ce,3e,3b,8f,\
      39,77,fa,4e,64,34,69,99,54,1a,92,a2,11,9c,5f,5a,2b,ba,82,4e,18,9d,a6,e8,79,\
      ea,32,21,0b,d9,a7,b1,c0,42,7a,14,44,7b,be,80,89,54,a7,eb,46,bf,a3,5b,82,b1,\
      e2,21,85,bf,cc,57,d8,92,08,3c,12,73,81,1f,ed,35,c5,f9,2a,e1,33,52,c6,99,ee,\
      e4,93,09,54,50,05,4c,da,3f,de,66,0e,1c,89,7a,b6,ef,e1,6e,08,81,02,ee,25,0f,\
      e3,a3,85,a3,3f,3f,f9,27,13,a9,78,2c,b1,f9,9c,a4,fb,14,81,b9,84,64,47,9b,5c,\
      f5,e0,4c,7a,c0,39,45,97,13,8d,31,5e,d8,67,a2,ec,1b,51,1a,f0,2d,98,e9,35,5f,\
      d7,69,b2,77,7b,3c,97,66,6a,fc,5a,13,d3,c7,6b,bc,b3,d3,94,40,17,eb,69,d1,ae,\
      71,6c,48,b5,68,04,de,53,92,07,7e,92,0b,fa,53,95,ab,36,1d,ac,af,7b,d6,37,47,\
      91,2a,ec,3a,c3,e0,9c,eb,f3,31,14,5f,94,c4,47,b5,59,c0,16,c3,52,08,a6,a7,14,\
      64,08,35,d3,9c,a6,bc,87,69,b7,d1,36,9d,d6,35,0a,ea,d5,08,32,2a,a4,9f,9a,c5,\
      fd,98,63,ee,8b,36,1f,d0,e3,8b,4d,9b,24,6b,eb,21,46,aa,dc,09,75,c5,c4,5e,0e,\
      8a,d3,36,17,34,65,2c,ef,93,36,f4,e6,dc,6a,50,04,cb,09,9e,ad,ef,86,1d,34,94,\
      69,94,9d,6b,16,14,ae,b4,11,2f,a2,d9,83,f4,48,20,aa,91,d1,5b,01,3e,09,78,18,\
      24,27,93,90,c1,14,a6,79,24,53,85,8a,66,ea,c3,01,fe,93,06,bc,5a,6f,f7,2f,a8,\
      2e,54,9a,ff,7b,d6,8a,cd,d8,7d,0d,f6,85,07,3e,f4,b3,8a,82,aa,92,ac,05,0b,f6,\
      43,47,bb,4a,aa,c5,f9,35,46,c7,0f,a8,aa,d8,80,10,f6,91,1b,48,10,b1,fc,09,14,\
      26,fd,6b,71,dc,09,e0,8c,f8,13,40,a1,12,f0,62,cc,f6,37,d0,49,07,84,94,cc,7d,\
      3d,20,69,fc,2f,3d,f8,bd,b7,59,f3,f4,bc,0f,8e,77,11,d2,33,b7,d2,a6,13,a9,33,\
      0d,e2,c7,92,2f,a9,19,13,fa,b2,94,65,66,f5,67,93,72,b4,bf,4a,33,94,7f,00,9c,\
      25,9c,5a,a7,59,f4,19,af,e9,c2,f1,5b,ac,8b,6d,b5,29,b1,f7,2a,e9,1b,cf,75,56,\
      cb,15,b6,5d,21,9e,0e,25,8b,82,e1,91,05,f3,33,c2,d8,e0,09,cc,33,72,2f,56,2b,\
      3b,a9,be,32,7b,35,d7,32,ec,02,4a,0f,93,28,9e,30,0a,9f,8e,d5,73,57,a6,e3,da,\
      a7,bf,90,30,3b,19,90,5e,41,04,1f,3f,2d,4c,7e,19,ad,d2,8a,05,cc,22,e6,cd,8c,\
      cf,ed,5b,8d,75,5c,e8,f8,12,8e,50,b9,0a,1d,4c,ef,4e,59,ea,21,b9,9e,ff,fb,9e,\
      61,5b,19,5a,e8,21,7b,99,35,f6,70,55,44,6c,a4,7d,4e,e4,91,94,f4,69,43,37,58,\
      05,e2,a8,f1,a3,26,d0,6a,57,f0,69,df,da,cd,68,e2,78,46,94,fb,8e,9b,46,04,f2,\
      0f,e9,3a,52,d4,1e,38,17,91,55,5e,e0,54,b3,e4,a8,c3,3c,da,84,e1,5c,a7,61,9f,\
      ed,7c,3a,47,b5,51,5c,51,37,e4,51,bd,da,37,cb,27,0d,42,de,1a,5a,2e,9a,85,42,\
      d9,ca,63,18,20,d3,37,1c,cb,9d,75,bd,33,6c,4c,67,2c,bc,ca,71,50,00,c0,8f,bd,\
      8d,63,d5,04,1e,e6,6b,a9,ca,29,fc,b9,6b,69,47,c6,7a,f1,8b,dc,99,08,86,34,77,\
      08,79,a2,aa,06,36,19,b9,95,99,c5,21,2a,9c,9b,78,a6,1f,af,34,21,cb,79,79,f8,\
      ef,81,43,fd,08,a4,2c,5e,7e,16,a4,28,65,cc,61,02,34,af,68,7f,87,de,77,1a,80,\
      53,6b,71,45,14,28,d9,da,59,90,4d,79,e9,b6,39,99,20,2d,4f,38,cd,bf,c0,e5,3a,\
      96,5f,7d,b6,0d,3b,76,3a,35,c9,1f,11,90,47,b3,8a,6c,b3,5b,d8,36,84,40,6b,29,\
      18,85,1b,a6,42,11,4f,00,d9,1f,fe,a5,78,8c,c1,81,f0,ea,b6,39,c7,78,3d,42,bf,\
      44,0c,ca,c1,35,f2,f9,4c,51,21,fc,24,ef,2f,d8,73,5f,08,98,c5,8d,09,7a,dd,e8,\
      6f,c7,84,3a,2e,6b,b7,11,7d,2d,10,95,1f,e3,b6,6f,07,47,da,c0,71,b1,07,78,be,\
      84,35,2d,76,e4,04,d0,9c,10,a7,5f,e7,e3,06,fa,49,96,c5,e8,e3,b3,fc,f0,7c,ee,\
      73,84,f3,61,31,b8,0c,38,2e,ef,6d,10,f6,2d,5c,f2,3e,fd,e7,29,21,32,95,3a,bc,\
      bb,88,83,7f,e0,51,11,b1,29,39,f8,30,ca,70,44,ee,69,2e,17,e8,c5,a5,3b,fc,88,\
      47,be,05,f0,db,81,8f,c1,0a,06,91,16,63,b0,c6,8d,88,fc,e5,f8,2c,62,2a,a3,64,\
      03,44,37,82,79,b9,f5,87,c4,6e,29,49,e6,19,28,7e,4b,45,98,da,6a,72,5b,f8,e4,\
      7b,85,a8,7e,1f,87,ff,a1,55,9e,52,07,59,05,2b,e6,c9,53,29,2f,e3,89,28,f8,48,\
      37,b2,ac,dc,5c,dc,e9,12,89,bb,59,5b,39,4c,3c,2c,92,be,32,25,df,c6,c2,63,26,\
      b4,b6,55,d6,4b,ac,82,b7,03,e1,af,e1,4e,a7,fa,0d,cd,46,6d,ed,10,6f,44,16,77,\
      3c,2b,f0,b9,e6,6c,de,1c,85,09,98,1d,aa,65,58,ef,0a,69,65,f8
    "pkc"=hex:30,82,03,26,30,82,02,0e,a0,03,02,01,02,02,02,75,55,30,0d,06,09,2a,86,\
      48,86,f7,0d,01,01,0b,05,00,30,11,31,0f,30,0d,06,03,55,04,03,0c,06,45,4d,32,\
      5f,43,41,30,1e,17,0d,31,37,31,32,32,30,31,30,33,32,35,31,5a,17,0d,33,37,31,\
      32,31,36,31,30,33,32,35,31,5a,30,1a,31,18,30,16,06,03,55,04,03,0c,0f,52,6f,\
      75,74,65,72,24,57,49,53,48,2d,44,43,31,30,82,01,22,30,0d,06,09,2a,86,48,86,\
      f7,0d,01,01,01,05,00,03,82,01,0f,00,30,82,01,0a,02,82,01,01,00,be,f5,75,5c,\
      d4,de,47,a7,14,83,7a,e6,22,8c,62,da,1f,ce,72,db,ab,8a,21,90,57,3a,0f,fe,54,\
      fe,fa,4b,6e,1e,38,20,81,91,81,e7,4b,ec,dc,9d,d8,30,f2,76,e5,33,1d,1d,de,dd,\
      48,0c,86,71,9c,e5,47,0d,26,4a,ad,4c,51,f9,00,41,b2,48,69,ea,3a,01,a9,84,d3,\
      b1,4c,26,a1,f2,c9,fe,cf,ec,cb,7e,bb,52,95,73,f9,d0,82,52,5e,6a,79,7d,c0,72,\
      b3,29,17,49,18,78,6e,5b,a2,cf,b6,76,d1,8a,54,08,81,e7,b7,59,cf,9e,39,02,c2,\
      bd,9b,76,a1,f3,59,aa,24,cb,17,2d,ad,71,f2,0b,66,35,62,e5,f0,6e,c7,95,01,2a,\
      56,d9,29,a5,bd,5e,a5,d8,ca,c1,59,d9,fc,87,5f,8b,9f,c7,f4,5b,37,0e,a0,1b,6c,\
      7f,8b,7f,0b,26,b4,12,14,e2,e5,27,e1,38,48,5b,d8,f9,70,a2,86,4b,a6,97,5e,2c,\
      b7,f7,be,2a,73,31,ca,4b,c7,8f,4b,0c,bf,4d,31,b2,4e,12,74,e1,47,ad,01,19,85,\
      93,78,0a,db,02,af,af,7b,4d,bc,f1,ba,30,31,88,98,9b,8e,f4,3a,fd,f4,67,02,80,\
      7c,3b,02,03,01,00,01,a3,7f,30,7d,30,1d,06,03,55,1d,0e,04,16,04,14,cb,18,f7,\
      3d,42,03,dc,f9,fa,97,d4,2b,2f,35,5b,c6,08,61,72,0e,30,39,06,03,55,1d,23,04,\
      32,30,30,80,14,48,b2,5a,49,62,a5,25,48,3b,c1,e9,02,0c,5e,62,c3,da,55,4b,1f,\
      a1,15,a4,13,30,11,31,0f,30,0d,06,03,55,04,03,0c,06,45,4d,32,5f,43,41,82,01,\
      01,30,09,06,03,55,1d,13,04,02,30,00,30,0e,06,03,55,1d,0f,01,01,ff,04,04,03,\
      02,05,a0,30,06,06,02,77,01,04,00,30,0d,06,09,2a,86,48,86,f7,0d,01,01,0b,05,\
      00,03,82,01,01,00,54,e1,46,f2,df,71,4f,93,88,1c,a0,11,49,db,62,c7,c4,b9,c4,\
      df,ee,69,78,f1,9a,08,56,72,0a,04,24,ea,64,6b,96,5f,d0,5f,8c,ad,8d,91,7e,df,\
      d3,2f,b6,f8,33,f5,cd,1b,28,4e,11,cc,15,b4,73,5f,4a,fc,b0,5a,8c,b9,11,19,7c,\
      a8,c7,2b,36,d9,8e,32,86,62,d0,fb,5d,8f,4f,b4,5b,74,2d,25,3d,07,02,41,df,5b,\
      bd,b0,ad,7c,ff,2f,41,1a,78,e5,4f,c7,a3,b3,68,0e,1f,45,b3,ef,1e,37,19,be,d4,\
      72,cd,91,e0,bc,bf,28,f8,e6,52,8e,9d,ed,85,ca,96,1d,65,4f,06,60,a6,44,ae,8a,\
      ce,0c,e8,25,03,0c,d1,5c,9a,ca,e7,1c,a4,f4,4e,90,b9,4f,a5,bf,f8,55,37,35,c1,\
      dc,db,ea,c0,c2,6a,1f,df,da,11,8e,c7,b8,bc,02,20,8f,56,8b,fb,cc,42,90,cb,df,\
      39,00,ba,bf,1b,43,06,de,98,79,c8,b3,b9,80,c4,2e,8d,37,0c,a0,c0,92,5f,19,e5,\
      42,09,3b,f8,9c,ef,a6,8d,51,de,47,92,83,c7,57,92,2b,41,c5,94,7f,3a,9a,4e,b9,\
      26,1d,8e,5a,46,a8,bf,b5,70,63,70,95
     
    *********************************
     
    MRINIT is as follows
     
    ********************************
     
    [Config]
    "NotifyRouterUpdate"="EM"
    "ClientIIOPPort"=dword:00002001
    "ClientSSLPort"=dword:00002002
    "ClientIORPort"=dword:00002000
    "IORSenderPort"=dword:00002000
    "DelegatedManagerCertIdentityKey"="6z0pVj1pZfas5aHgZeNWafg+gzs="
    "ManagedAppCertIdentityKey"="Y+pwlWV7jOoah7b0kf1P16rLULE="
    "RouterCertIdentityKey"="uVNLXHRPoiZ3dz2OfFhvWDVas4c="
    "ServiceArgs"=""
    "MRParentAddress"="192.168.10.165,OldServer.MyDomain.local,OldServer"
    "ParentRouterAddress"="192.168.10.165,OldServer.MyDomain.local,OldServer"
  • 0 in reply to Oliver Marshall

    Well these values are that of a client config, i.e. you have:

    "ParentAddress"="192.168.10.165,OldServer.MyDomain.local,OldServer"

    Note: On the management server the ParentAddress should be empty as it's the end of a line, there is no parent router.

    You also have:

    "ConnectionCache"=dword:0000000a
    "NumSenderThreads"=dword:00000003
    "NumORBThreads"=dword:00000010
    "NumNotificationThresholdThreads"=dword:00000000
    "ConnectRetriesPause"=dword:000007d0
    "TotalConnectRetryTimeSecs"=dword:0000012
    "GetterInterval"=dword:00000384

    The following article has the values of a "server" class Router:

    https://community.sophos.com/kb/en-us/14635

    Something is not right but you could try and recover the state by setting the above values to be that of a server.

    I would start by setting the ParentAddress to be empty.  Then set all the other keys above to be the same as the KBA

    Regards,

    Jak

  • 0 in reply to Oliver Marshall

    Hello Oliver Marshall,

    the presence of RMS should have been flagged during the checks, can't say why this wasn't the case.
    I'd suggest to uninstall everything including any Endpoint components (or reset the server) and then repeat the install. RMS updates for the Endpoint software are managed by AutoUpdate by when a SUM is present the SUM takes care of RMS. Any tweaks might cause inconsistencies. There was a SUM version that did "migrate" RMS but AFAIK the current one  does not.

    Christian

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