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Trying to upgrade SEC 5.2.2 to 5.5, but fails with error 1603

Marcel Brown

On a Windows server (SBS2008). Sophos alert saying we needed to download and upgrade to SEC 5.5.

Logs show an Error 1603 on Server64msi

Not sure how to attach the logs here.

 

Any ideas?



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  • 0 in reply to QC

    Hi Christian

    OK. I cannot find a log for the database installation, but the article does say to look in the Server64msi log and search for a return value of "3".

    In that log, I found this (CLIENTUILEVEL ?):

    MSI (s) (C0:E8) [15:21:15:245]: Package name retrieved from configuration data: 'Server64.msi'
    MSI (s) (C0:E8) [15:21:15:245]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine.
    MSI (s) (C0:E8) [15:21:15:245]: Note: 1: 2262 2: AdminProperties 3: -2147287038
    MSI (s) (C0:E8) [15:21:15:245]: Machine policy value 'DisableMsi' is 1
    MSI (s) (C0:E8) [15:21:15:245]: Machine policy value 'AlwaysInstallElevated' is 0
    MSI (s) (C0:E8) [15:21:15:245]: User policy value 'AlwaysInstallElevated' is 0
    MSI (s) (C0:E8) [15:21:15:245]: Product {E9366D3F-ED09-42D1-BAFF-1EF2E3BF8A37} is admin assigned: LocalSystem owns the publish key.
    MSI (s) (C0:E8) [15:21:15:245]: Product {E9366D3F-ED09-42D1-BAFF-1EF2E3BF8A37} is managed.
    MSI (s) (C0:E8) [15:21:15:245]: Running product '{E9366D3F-ED09-42D1-BAFF-1EF2E3BF8A37}' with elevated privileges: Product is assigned.
    MSI (s) (C0:E8) [15:21:15:245]: PROPERTY CHANGE: Adding UPGRADINGPRODUCTCODE property. Its value is '{9BCC5C9E-94B6-40CA-A025-2A33C78256C6}'.
    MSI (s) (C0:E8) [15:21:15:245]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.
    MSI (s) (C0:E8) [15:21:15:245]: PROPERTY CHANGE: Adding REMOVE property. Its value is 'ALL'.
    MSI (s) (C0:E8) [15:21:15:245]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
    MSI (s) (C0:E8) [15:21:15:245]: RESTART MANAGER: Disabled by MSIRESTARTMANAGERCONTROL property; Windows Installer will use the built-in FilesInUse functionality.

     

    I will admit, it does not mean a lot to me!

  • 0 in reply to Marcel Brown

    OK!!

    I cracked it. I ran it again with verbose logging. 

    Thanks to that I saw a "typo" in the domain name!!

     

    Thanks for all your help.

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