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Deadlock Detected Scanning

Hi,

I have seen recently been seeing errors on the Endpoint Console with an error code a049001e saying 'Deadlock detected while asynchronously scanning file " " for user " "'. The error in question has occurred for about 60 computers.

I can't see anything online with regards to this error with a fix or how to troubleshoot this and was wondering if this is a new error that has occurred, after the result of an update. Or has this been an error that has occurred in the past please. Any help or advice on this would be appreciated please?

Kind Regards,
Anthony.



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  • We have updated the exclusions on the Sophos policy to bypass ntuser.ini - this was the file that was deadlocked. After conferring with the rest of my Team, it didn't seem suitable to rollout the suggested reg fix.

    So far so good, logins seem to have returned to normal for us for now but I'll be keeping a watchful eye on the Sophos console. It would be good to know what happened to cause this issue, I can see from around 4pm on 19/08 it started.