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Deadlock Detected Scanning

Anthony Stevens

Hi,

I have seen recently been seeing errors on the Endpoint Console with an error code a049001e saying 'Deadlock detected while asynchronously scanning file " " for user " "'. The error in question has occurred for about 60 computers.

I can't see anything online with regards to this error with a fix or how to troubleshoot this and was wondering if this is a new error that has occurred, after the result of an update. Or has this been an error that has occurred in the past please. Any help or advice on this would be appreciated please?

Kind Regards,
Anthony.



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  • +1

    Since Sophos is not fixing the issue we came across a fix for the last time this happened to Citrix when Sophos deployed an update that caused this issue.

     

    Symptoms or Error

    While login or launching a ICA session , UPM profile takes long time to login due Sophos Anti Virus 

    Solution

    Created registry change to disable asynchronous Scanning for Sophos Anti Virus: 
    Instructions: 
    Under: 
    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\SavService\Application 
    Create a new REG_DWORD called: DisableAsyncScans with a value of: 1 
  • 0 in reply to Evan Prohaska

    Hi  

    Our team is currently investigating this issue, we will update the information once available.  I would suggest you implement the workaround as mentioned in this thread and see if it fixes the issue.

    Shweta

    Community Support Engineer | Sophos Technical Support
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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  • 0 in reply to Shweta

    Hi

    Following this thread as we started to notice this in our environment on Thursday 20/08 from around 6am too, most noticeable in our Citrix environment, it’s slowing logins at the interactive session hand off. Logins have gone from 60 seconds to anything up to 10 minutes. WS2016 (1607) Citrix Virtual Desktop and Apps 7.15LTSR CU3.

     I’ll try the suggested fix but please can you inform me when there is an official fix..

    Thanks,

    Mel.

Reply
  • 0 in reply to Shweta

    Hi

    Following this thread as we started to notice this in our environment on Thursday 20/08 from around 6am too, most noticeable in our Citrix environment, it’s slowing logins at the interactive session hand off. Logins have gone from 60 seconds to anything up to 10 minutes. WS2016 (1607) Citrix Virtual Desktop and Apps 7.15LTSR CU3.

     I’ll try the suggested fix but please can you inform me when there is an official fix..

    Thanks,

    Mel.

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