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When installing the client, error stating that it cannot remove 3rd party software

bwarholak

I recently set up ESDP on a server, however when trying to deploy the client using the Enterprise Console, I am getting an error saying that the installation failed because it could not remove the 3rd party software.  So what I am having to do is go to each machine, and uninstall Symantec 10, and then deploy using the console.  Anyone else have this problem? 

Thanks!

:92


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    Hello,

    i stumbled accross the following KB article:

    http://www.sophos.com/support/knowledgebase/article/38139.html

    It's still for Console 3 and EM Library but i think the core information is transferable to the Sophos Update Manager.

    So by default the following 3 points are not enabled:

    • RemoveFirewalls
    • RemoveSuites
    • RemoveUpdateTools

    Changing the crt.cfg and enabling these points will help you to remove a whole lot of stuff more. But  depending on what software you're using you should not enabled everything by default (e.g. if you're using another vendors client firewall or if you need UpdateTools to keep other software  else than AV software up to date).

    :94
Reply
  • 0

    Hello,

    i stumbled accross the following KB article:

    http://www.sophos.com/support/knowledgebase/article/38139.html

    It's still for Console 3 and EM Library but i think the core information is transferable to the Sophos Update Manager.

    So by default the following 3 points are not enabled:

    • RemoveFirewalls
    • RemoveSuites
    • RemoveUpdateTools

    Changing the crt.cfg and enabling these points will help you to remove a whole lot of stuff more. But  depending on what software you're using you should not enabled everything by default (e.g. if you're using another vendors client firewall or if you need UpdateTools to keep other software  else than AV software up to date).

    :94
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