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Tooltips shows sophos protection disabled

I recently installed Sophos Endpoint security and Control 9.5 on a Vista machine. When I place cursor on the sophos icon on taskbar it tells me "Sophos protection disabled", but the update is current. The icon is normal, blue and there is no other sign on it. When I open Sophos I see the the on-access scanning is enabled. I have removed Sophos completely, rebooted computer and installed it again but still having the same problem.

Any body has any idea how to resolve the issue?

:7411


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  • After I followed your instructions the icon showed "Sophos protection". So I thought the problem resolved. When I checked again after a couple of minutes it is back to "Sophos protection disabled" again. Could it be a malware already sitting in my computer changing it?

    :7417
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  • After I followed your instructions the icon showed "Sophos protection". So I thought the problem resolved. When I checked again after a couple of minutes it is back to "Sophos protection disabled" again. Could it be a malware already sitting in my computer changing it?

    :7417
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