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internal error 2738

EM4

Hello,

I try to install Sophos Anti-Virus 9.5 standalone on a Windows 7 pro 32 bit computer and I get internal error 2738 while it's installing Sophos AutoUpdate. I've tried solutions from

http://www.sophos.com/support/knowledgebase/article/42914.html and

but they didn't work.

BTW: I can install Sophos Anti-Virus 7.x standalone on this machine without any problem.

Could someone help please?

Thanks.

Regards,

:9113


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  • 0

    Hi Jak,

    Thanks for your reply. It's strange to me, too. It did say the dll was registered ok, both vbscript.dll and jscript.dll. Also the log is as same as article 42914. There was MACfee installed on this computer before.It's been uninstalled but I found there are three  HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\ , one is related to MACfee and another two are related to vbscript.dll. I deleted two of them and try to install Sophos AV9.5 but it still get internal error 2738. 

    :9157
Reply
  • 0

    Hi Jak,

    Thanks for your reply. It's strange to me, too. It did say the dll was registered ok, both vbscript.dll and jscript.dll. Also the log is as same as article 42914. There was MACfee installed on this computer before.It's been uninstalled but I found there are three  HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\ , one is related to MACfee and another two are related to vbscript.dll. I deleted two of them and try to install Sophos AV9.5 but it still get internal error 2738. 

    :9157
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