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Users receive "The file is being scanned for sensitive material. Please Wait"

kesm0724

Hello All,

Hopefully someone can assist with this.  A few of our clients at remote locations are getting a message I'm assuming related to the data control module when they open Outlook.

"The file is being scanned for sensitive material.  Please Wait"

First is there any way for this not to be presented?

Second we only monitor file transfers (Microsoft Office documents, presentations, adobe documents, etc) - log and allow transfer -  to Outlook so why is it actually scanning upon starting Outlook up?  I've tried uninstalling sophos and reinstalling but the same behavior comes back.  Again - this only occurs on a handful of clients. 

I do not have the policy configured to scan for any personally identifiable information....we only want to know if a file is being copied and to which application (outlook, IE, firefox, etc).  And we'd like for it to occur in the background without displaying this huge message on the users screen.  :)

:3150


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    I appreciate the replies (Jak / Christian) - helpdesk has only notified me about a few users regarding this I'm not too concerned about it.  What I am concerned about it that apparently it is doing some sort of scan on the Outlook .ost / .pst even though Data Control is set to just monitor file transfers to certain applications - Outlook being one of them.  I wasn't sure if there is a some sort of known issue. 

    Helpdesk basically stated that while this message is displayed Outlook took approximately 20 minutes to load-up - uhhh yeah 20 minutes - after the tech ran "maintenance" (i'm assuming usual defrag junk, cleared temp files, etc) that the startup of the app was cutdown to a few minutes - I'm not so sure that something else is going on with the machine.  The other user I heard of this message constantly popping up on their desktop said that it was slowing the whole machine down.  I wonder is there a way to up the logging to debug for that particuliar module?

    :3156
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  • 0

    I appreciate the replies (Jak / Christian) - helpdesk has only notified me about a few users regarding this I'm not too concerned about it.  What I am concerned about it that apparently it is doing some sort of scan on the Outlook .ost / .pst even though Data Control is set to just monitor file transfers to certain applications - Outlook being one of them.  I wasn't sure if there is a some sort of known issue. 

    Helpdesk basically stated that while this message is displayed Outlook took approximately 20 minutes to load-up - uhhh yeah 20 minutes - after the tech ran "maintenance" (i'm assuming usual defrag junk, cleared temp files, etc) that the startup of the app was cutdown to a few minutes - I'm not so sure that something else is going on with the machine.  The other user I heard of this message constantly popping up on their desktop said that it was slowing the whole machine down.  I wonder is there a way to up the logging to debug for that particuliar module?

    :3156
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