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Failed to install SAVXP: The MSI has failed

Phil-UQ

Got this happening on a few machine, so unable to install Sophos on them.

We're tried everything on the knowledge base, but no fix yet. We're able to install other MSI files on the machine.

Anyone else been able to solve this ?

:3187


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    Hi,

    What does the MSI log and custom action log say for the SAV install?

    If AutoUpdate attempted to install SAV (as it would typically on a managed install) it will create the logs in:

    %windir%\temp\

    They will be called:

    Sophos Anti-Virus Install Log_<timestamp>.txt

    Sophos Anti-Virus CustomActions Log_<matchingtimestamptothatabove>.txt

    It keep a history of 4 so I tend to sort by "Date modified" to quickly find the latest.

    N.B. If you have run the install of SAV as the logged on user, as would be the case if you ran the standalone installer of SAV or just ran the MSI, they would be in:

    %temp%

    I would start by opening up the log file:

    Sophos Anti-Virus Install Log_<timestamp>.txt

    If it says that it failed at the bottom of the file, then search up for:

    return value 3

    This will help identify what the installer was trying to do and what might have failed.  Maybe you could post the lines around the failure line.

    Hope this helps,

    Jak

    Note: This is copied from a post I posted in a different thread.

    :3214
Reply
  • 0

    Hi,

    What does the MSI log and custom action log say for the SAV install?

    If AutoUpdate attempted to install SAV (as it would typically on a managed install) it will create the logs in:

    %windir%\temp\

    They will be called:

    Sophos Anti-Virus Install Log_<timestamp>.txt

    Sophos Anti-Virus CustomActions Log_<matchingtimestamptothatabove>.txt

    It keep a history of 4 so I tend to sort by "Date modified" to quickly find the latest.

    N.B. If you have run the install of SAV as the logged on user, as would be the case if you ran the standalone installer of SAV or just ran the MSI, they would be in:

    %temp%

    I would start by opening up the log file:

    Sophos Anti-Virus Install Log_<timestamp>.txt

    If it says that it failed at the bottom of the file, then search up for:

    return value 3

    This will help identify what the installer was trying to do and what might have failed.  Maybe you could post the lines around the failure line.

    Hope this helps,

    Jak

    Note: This is copied from a post I posted in a different thread.

    :3214
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