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Another anti-virus product is installed, but no Sophos Anti-Virus Competitor List.txt produced

bondegezou

I'm running Windows XP Media Center Edition. When I run escw_90_sa_sfx.exe, it installs and I get the "Welcome to the Sophos Endpoint Security and Control installation wizard".

I go through that, choosing to install Client Firewall as well and choosing Remove third-party security software (although not choosing these makes no difference). And we get to, "The installation wizard is now ready to install..."

I then get a message saying "Another anti-virus product is installed. Sophos Endpoint Security and Control cannot be installed until this product is removed."

As far as I know, I have removed any other anti-virus product. Help files told me to look for a file called "Sophos Anti-Virus Competitor List.txt", but this is not to be found. I guess this is a registry key issue, but do not know how to proceed.

(I've tried with and without the Firewall in Windows Security Centre turned off.)

Henry

:961


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  • 0

    Hi,

    You can execute avremove.exe manually from a command prompt window to see if it returns anything helpful, though since you aren't getting the avremove.log, this likely won't be helpful. In a jam, you can open the zip file in the crt directory titled Data.zip and then open the productcatalog.xml file. Next, open the windows Registry editor (disclaimer on editing the registry http://www.sophos.com/support/knowledgebase/article/10388.html) and navigate to HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall. You will see several sub-keys with the format of {3F2504E0-4F89-11D3-9A0C-0305E82C3301}, commonly referred to as a GUID. Highlight each GUID and copy the GUID string. Then, search for that string in the ProductCatalog.xml. You should find that one matches an entry in our ProductCatalog.xml file. If so, this is the offending party. You should confirm that this product is uninstalled, make a backup of the reg key to be safe (right click, export), then delete this reg key. Once that is done, you can retry your installation and it should go through successfully. If not, repeat the process above. If no other entries are found, opening a support ticket with a Sophos Diagnostic Utility output is your next best option. KB 33533 has download instructions for the Diagnostic Utility.

    Regards,

    :1050
Reply
  • 0

    Hi,

    You can execute avremove.exe manually from a command prompt window to see if it returns anything helpful, though since you aren't getting the avremove.log, this likely won't be helpful. In a jam, you can open the zip file in the crt directory titled Data.zip and then open the productcatalog.xml file. Next, open the windows Registry editor (disclaimer on editing the registry http://www.sophos.com/support/knowledgebase/article/10388.html) and navigate to HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall. You will see several sub-keys with the format of {3F2504E0-4F89-11D3-9A0C-0305E82C3301}, commonly referred to as a GUID. Highlight each GUID and copy the GUID string. Then, search for that string in the ProductCatalog.xml. You should find that one matches an entry in our ProductCatalog.xml file. If so, this is the offending party. You should confirm that this product is uninstalled, make a backup of the reg key to be safe (right click, export), then delete this reg key. Once that is done, you can retry your installation and it should go through successfully. If not, repeat the process above. If no other entries are found, opening a support ticket with a Sophos Diagnostic Utility output is your next best option. KB 33533 has download instructions for the Diagnostic Utility.

    Regards,

    :1050
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