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Windows 7 64bit and Sophos 9.7 Problem

Trevor

Hi,

Bit of a issue here which is baffling me.

Set up a new Subcription to 9.7 Recommended and created a new CID on AV server.

Setup a new Policy with the correct subscription which applies to a number of XP machines and 4 Windows 7 64bit machines.

The XP machines are all compliant with the new policy and have automatically upgraded from 9.5 to 9.7.

I've manually installed 9.7 to the Win 7 machines from the new CID (S002).

The issue I'm having is after 60 mins or so (automatic update schedule) the Win 7 workstations are checking for updates and then downgrading themselves back to version 9.5!

Both Win 7 and XP machines are sharing the same updating policy.

Any ideas?

:12561


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    Thanks for the logs and the additional information. Now the alc.log says that between the initial install and the install from S000 some 40 minutes have passed. Next update was 7 minutes later (and has cleared the restart flag) and another one after 18 seconds. So it either "reverted" to S000 before the first reboot or "something" manipulated the configuration after the reboot but before AU could perform its duties - unlikely.

    Does SEC show the downgraded client as non-compliant with the updating policy (and does it show S000 in the primary location)? If you force it to comply and request an update afterwards it should then upgrade to 9.7. I have still no idea why it should affect only the Win7 machines though (except that you say you did install them manually - did they have Sophos on them before?).

    Christian

    :12625
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  • 0

    Thanks for the logs and the additional information. Now the alc.log says that between the initial install and the install from S000 some 40 minutes have passed. Next update was 7 minutes later (and has cleared the restart flag) and another one after 18 seconds. So it either "reverted" to S000 before the first reboot or "something" manipulated the configuration after the reboot but before AU could perform its duties - unlikely.

    Does SEC show the downgraded client as non-compliant with the updating policy (and does it show S000 in the primary location)? If you force it to comply and request an update afterwards it should then upgrade to 9.7. I have still no idea why it should affect only the Win7 machines though (except that you say you did install them manually - did they have Sophos on them before?).

    Christian

    :12625
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