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Windows 7 64bit and Sophos 9.7 Problem

Trevor

Hi,

Bit of a issue here which is baffling me.

Set up a new Subcription to 9.7 Recommended and created a new CID on AV server.

Setup a new Policy with the correct subscription which applies to a number of XP machines and 4 Windows 7 64bit machines.

The XP machines are all compliant with the new policy and have automatically upgraded from 9.5 to 9.7.

I've manually installed 9.7 to the Win 7 machines from the new CID (S002).

The issue I'm having is after 60 mins or so (automatic update schedule) the Win 7 workstations are checking for updates and then downgrading themselves back to version 9.5!

Both Win 7 and XP machines are sharing the same updating policy.

Any ideas?

:12561


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    Hello Trevor,

    at the time of the update after the install from the S002 CID (was this the "initial" update?) the update location is obviously set to S000. Did you edit the log? 'Cause the server name is avserver for S002 and AVSERVER for S000. Maybe this does ring a bell?

    As you said the XP machines do not downgrade I didn't mention sauconf.xml (although this was my first idea). Leaves SEC - are the XP and Win7 machines in the same console group?

    Christian

    :12615
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  • 0

    Hello Trevor,

    at the time of the update after the install from the S002 CID (was this the "initial" update?) the update location is obviously set to S000. Did you edit the log? 'Cause the server name is avserver for S002 and AVSERVER for S000. Maybe this does ring a bell?

    As you said the XP machines do not downgrade I didn't mention sauconf.xml (although this was my first idea). Leaves SEC - are the XP and Win7 machines in the same console group?

    Christian

    :12615
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