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Problems with MS KB2393802 and Sophos A/V

chemirocha

I have Sophos A/V 9.5 running on Win7 x64. A recent windows update (KB2393802) caused the scheduled daily scan to hang at 100% CPU. If I run it manually, it never gets past the memory scan - although there are errors in the event log to the effect that a connection has been lost to the Sophos Progress dialog so that may not be the real story.

Googling KB2393802 suggests that this update is causing lots of problems but I haven't seen any reference to Sophos. Just wondered if anyone else is having this problem?

:9287


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    Sorry about the delay in replying - been away for a week.

    Just a single machine affected but then again it is the only one using Win7 x64 and SAV.

    Definitely KB2393802 - everything working, install the single update, scans fail.

    I see there is Win7 SP1 now available so hopefully that will resolve the issue but I haven't had the time to try it yet.

    Thanks for taking the time to reply.

    :9739
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  • 0

    Sorry about the delay in replying - been away for a week.

    Just a single machine affected but then again it is the only one using Win7 x64 and SAV.

    Definitely KB2393802 - everything working, install the single update, scans fail.

    I see there is Win7 SP1 now available so hopefully that will resolve the issue but I haven't had the time to try it yet.

    Thanks for taking the time to reply.

    :9739
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