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Ports and UNC paths

8192 is used for the clients to report back to the enterprise server (according to Sophos telephone support), would that port be displayed on the client as a remote port or a local one.

A number of clients are displaying it as a local port, but not a remote one, they are also not reporting back to the EC, and I'm trying to find out why.

Another issue is.

How can I force Sophos EC to use IP's rather then machines names, Sophos refuses to allow me to use \\<ip> and insist on me using \\<machinename>

One other thing,

On the main screen of the EC it tells me that :

An update manager has not updated since 04 march 2011 16:31

However, looking at the update managers of which are 3, only the one with the EC has an error of "Software delivery failed" which only deliveres to itself and updates direct from Sophos just like the other two.

So as far as I understand it, it's failing to update itself but quite happy to update what little clients it wants to respond to, how would this even be possible, the UM should download the update and place it into the share that the clients use, this it is doing according to the clients but it isn't according to the server?

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0 CDEvans over 13 years ago

Many thanks for your answers.
First off, I'm aware that it's old, time harderened practice, however the ability to copy and paste from almost everything in history except your program just add's annoyance to anyone who has to type the information back out. customer friendly isn't in this case.
On the Update manager view, the follow errors are:
Software subscriptions status:
Recommended, \\<server-name>\SophosUpdate, Never, 00000002, Cound not read from the update source location.
Outstanding alerts and errors:
80040406 - Delivery failed for software subscription "recommended" access to the source update location is denied or the location is otherwise unavailable
80040404 Thread detection data update failed...
80040401 Software update failed.
What account should//is Sophos using to update that directory?
Ports:
All of those lack information, it gives a port range but doesn't state if they are all active, or are opened "as and when"
Port 8192 is listed as a local port on our clients on all our clients, but not a remote port on all, hence my question.
EG: FTP uses port 21, this is opend on a client as a local and a remote port.
IP's
Configure update manager, distribution, add, browse for folder,
Entering the IP tells me that it cannot be used, and adding a share to the end of it tells me that it's a restricted sophos share that cannot be used, I'm guessing because the program whats to add the share name to whatever I enter as a path..
Do sophos do a removal tool for all products, (other then the windows uninstaller) Sophos does tend to leave a lot of junk behind on uninstall.
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0 CDEvans over 13 years ago

Many thanks for your answers.
First off, I'm aware that it's old, time harderened practice, however the ability to copy and paste from almost everything in history except your program just add's annoyance to anyone who has to type the information back out. customer friendly isn't in this case.
On the Update manager view, the follow errors are:
Software subscriptions status:
Recommended, \\<server-name>\SophosUpdate, Never, 00000002, Cound not read from the update source location.
Outstanding alerts and errors:
80040406 - Delivery failed for software subscription "recommended" access to the source update location is denied or the location is otherwise unavailable
80040404 Thread detection data update failed...
80040401 Software update failed.
What account should//is Sophos using to update that directory?
Ports:
All of those lack information, it gives a port range but doesn't state if they are all active, or are opened "as and when"
Port 8192 is listed as a local port on our clients on all our clients, but not a remote port on all, hence my question.
EG: FTP uses port 21, this is opend on a client as a local and a remote port.
IP's
Configure update manager, distribution, add, browse for folder,
Entering the IP tells me that it cannot be used, and adding a share to the end of it tells me that it's a restricted sophos share that cannot be used, I'm guessing because the program whats to add the share name to whatever I enter as a path..
Do sophos do a removal tool for all products, (other then the windows uninstaller) Sophos does tend to leave a lot of junk behind on uninstall.
:11317
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