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Console and SUM

Hi,

Console says that my SUM is not up to date (since february 19). If I try modify the settings/sources it says that it can't join Sophos ( something like "Could not contact the server. Check that the details are correct, and that there is not a problem with the network", my system is in French). I made some test and I can join Sophos update servers (dci.sophosupd.com, d1.sophosupd.com, d2.sophosupd.com, and some others) with IExplore.

When I look into the SUM folder (C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000\SAVSCFXP\savxp) some upd/ide files have been created today (and yesterday, etc.). So the SUM seems to work fine for now.

I tried to install a new SUM on another server but it didn't showed up in the console...

I tried to fix the console with the repair option of the installer, the process finish with no error but still can't connect to Sophos and still says that SUM is not up to date. SUM in installed on the same server.

Server: Windows Server 2008

Console : 9.5 (4.5.1)

It is like this thread Not-allowing-to-get-in-Sophos-Download but in my case, the console and SUM were working fine for several months before the february 19.

I tried adding the reg key for enabling logon telnet with SUM but I can't connect : "Failed to authenticate socket!"

Some advices ?

Thanks !

:10471


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Parents
  • Solved !!!

    Thank's to Richard C.

    "Check the Msgn logs for the server. Also see if they have DotNet4 installed, probably on the 18th Feb  if so remove DotNet 4 and restart the Management Service – this should fix the issue."

    The probleme was: Sophos 4.5 with .net 4 doesn't work correctly.

    The solution just consist to un-install .NET 4 in favor of .net 3.5

    and evry thing work's fine after 

    :10815
Reply
  • Solved !!!

    Thank's to Richard C.

    "Check the Msgn logs for the server. Also see if they have DotNet4 installed, probably on the 18th Feb  if so remove DotNet 4 and restart the Management Service – this should fix the issue."

    The probleme was: Sophos 4.5 with .net 4 doesn't work correctly.

    The solution just consist to un-install .NET 4 in favor of .net 3.5

    and evry thing work's fine after 

    :10815
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