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infected PC not get reported in console 4.5

1976saint

Hi All,

In what circumstances would an infected PC not get reported in the console (normaly they do). I ask as we had a PC which caught Virus/spyware 'Mal/PDFJs-P' but it didn't appear on the console. I've checked the log on the PC and in console and the trojan was immediatey deleted.We're running 4.5 console and a mix of 7.6.20 (which this computer was) and 9.5.4's.

If this is the case would it not get reported?

Regards.

:5923


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  • 0

    Hi Christian,

    Just add one other condition, if you don't have auto-clean enabled but the users jumps in themselves to their quarantine and 'cleans', then the alert clears on the console. It does stay in the history though and is reportable. I'm not 100% sure but if the user simply 'acks' or 'clears' from the quarantine, does it vanish too from console?

    Matt

    :6029
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  • 0

    Hi Christian,

    Just add one other condition, if you don't have auto-clean enabled but the users jumps in themselves to their quarantine and 'cleans', then the alert clears on the console. It does stay in the history though and is reportable. I'm not 100% sure but if the user simply 'acks' or 'clears' from the quarantine, does it vanish too from console?

    Matt

    :6029
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