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Turning on Web Protection destroys PC's

Hello.  Yesterday I installed Sophos 9.5 and created a new av and hips policy for a test group.  As part of the group I turned on the new features, but under "web protection" I had set "block access to malicious websites" left OFF.  I decided to try this out, so I turned it ON and pushed out to my test group.  Seconds after the update, I had 3 machines crash with svchost.exe errors, and an NTAUTHORITY process with a 60 second countdown trying to shut the machine down.

We restarted these machines and now we can't log into them.  There are several svchost.exe errors and then random critical errors preventing us from doing anything on the machines.

On one machine I was able to boot with last known good configuration and recovered it.

These are Windows XP SP3 machines with the latest Windows updates.  No firewall or other AV turned on.

Anyone else have this problem?

:3825


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  • Bob,

    After getting the details about the DLL issue last week, we did some further investigation and confirmed that the APC software was on all 3 of the machines that were crashed.  The 3 computers we used by the people testing the software from a few years back.  APC also has a post about issues with thrid party anti-virus spyware apps.

    We have successfully re-pushed sophos to the one machines we were able to recover.  With the Web filter turned off and we had no issues.

    Thanks for the update

    Is there a specific DLL issue with the NVIDIA?

    :4347
Reply
  • Bob,

    After getting the details about the DLL issue last week, we did some further investigation and confirmed that the APC software was on all 3 of the machines that were crashed.  The 3 computers we used by the people testing the software from a few years back.  APC also has a post about issues with thrid party anti-virus spyware apps.

    We have successfully re-pushed sophos to the one machines we were able to recover.  With the Web filter turned off and we had no issues.

    Thanks for the update

    Is there a specific DLL issue with the NVIDIA?

    :4347
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