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Turning on Web Protection destroys PC's

Hello.  Yesterday I installed Sophos 9.5 and created a new av and hips policy for a test group.  As part of the group I turned on the new features, but under "web protection" I had set "block access to malicious websites" left OFF.  I decided to try this out, so I turned it ON and pushed out to my test group.  Seconds after the update, I had 3 machines crash with svchost.exe errors, and an NTAUTHORITY process with a 60 second countdown trying to shut the machine down.

We restarted these machines and now we can't log into them.  There are several svchost.exe errors and then random critical errors preventing us from doing anything on the machines.

On one machine I was able to boot with last known good configuration and recovered it.

These are Windows XP SP3 machines with the latest Windows updates.  No firewall or other AV turned on.

Anyone else have this problem?

:3825


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  • Hey can you post what they instructed you to try.  We had the same issues with the app crashing then rebooting -- as soon as we got in we opened the cmd prompt and every time that windwo popped up with type in the shutdwon /a to stop the reboot.

    That is good to hear about the 100 xp machines with out issues?

    I will post the steps they had us try but did not work as of yet.

    :4038
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  • Hey can you post what they instructed you to try.  We had the same issues with the app crashing then rebooting -- as soon as we got in we opened the cmd prompt and every time that windwo popped up with type in the shutdwon /a to stop the reboot.

    That is good to hear about the 100 xp machines with out issues?

    I will post the steps they had us try but did not work as of yet.

    :4038
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