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HELP. Virus can only be removed "manually"?? (Troj/TDL3Mem-A)

Mazheoa

Hey,

My university provides Sophos antivirus for all faculty and students, and it has been working great for as long as I can remember. I was recently doing a regular computer scan and quarantined "Troj/TDL3Mem-A," which is apparently a browser corrupting virus. I've been trying everything to remove and just have not been able to. Sophos keeps telling me that it can only be manually removed, which I can't figure out how to do.

Has anyone here dealt with this virus before and might know of a solution?????

Thanks so much.

:3262


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    Hi,

    I would suggest contacting support.  I believe they might have a new tool for this rootkit.

    The online analysis has:

    "Please contact Sophos support for assistance removing this threat."

    I think contacting support will save you time in the long run.

    Thanks,

    Jak

    :3264
Reply
  • 0

    Hi,

    I would suggest contacting support.  I believe they might have a new tool for this rootkit.

    The online analysis has:

    "Please contact Sophos support for assistance removing this threat."

    I think contacting support will save you time in the long run.

    Thanks,

    Jak

    :3264
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