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4.0 Console Issues, machines with the unknown status

Billy

Hello,

Its my first post, been lurking for ages because I cannot log on at work.

We have approx 800 machines with the status unknown! awaiting policy most of which are showing as off but have the red x next to them.

We have devised a ping method that pings multiple machines from a text file to see whats going on.  If there on we reprotect.

Is there any way to get these machines correctly reporting back without having to check every day in life if they are on?

Also our 4.0 Console runs slow every day in life and RouterNT sometimes gets to 900k in task manager!!

We have approx 20 - 30 update managers and also 3 main message relays for the big sites taking the actual load off the server.

Any ideas?

Most of our machines are now 9.5

:6309


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    Hi,

    I would suggest make the SUM which is on the same machine as the management server the authoritative SUM as per:

    http://www.sophos.com/support/knowledgebase/article/57638.html

    Then ensure that the SUM on the management server is subscribed to all subscriptions you are using on all the other SUMs. 

    Once the SUM on the management server has updated and sent in the status message (at the end of the update), the management service will process that message and update the packages table such that all clients reference a package as put there by the SUM.

    I assume you mean 900MB?  That seems a very high number for 800 clients, especially as you have relays?  How many routers connect to this parent router? Just the 3 relays or are there a number of local clients also?

    Thanks,

    Jak

    :6315
Reply
  • 0

    Hi,

    I would suggest make the SUM which is on the same machine as the management server the authoritative SUM as per:

    http://www.sophos.com/support/knowledgebase/article/57638.html

    Then ensure that the SUM on the management server is subscribed to all subscriptions you are using on all the other SUMs. 

    Once the SUM on the management server has updated and sent in the status message (at the end of the update), the management service will process that message and update the packages table such that all clients reference a package as put there by the SUM.

    I assume you mean 900MB?  That seems a very high number for 800 clients, especially as you have relays?  How many routers connect to this parent router? Just the 3 relays or are there a number of local clients also?

    Thanks,

    Jak

    :6315
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