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Application control Arghhhhhhhh!!!!!!!!!

MawfTech

Why is it that Sophos relase application control detection BEFORE they release the SEC console lists so that we, the administrators of sites, cannot release blocked programs without releasing 'all added by sophos ....'.  For example, GoogleEarth just got changed and the release in SEC doesn't apply to the version now being checked. PowerDVD doesn't exist in Media Players section but is now blocked. Infuriating and causing me to spend unnecessary time on support calls from people all round our global operations.

 

There clearly should be a QA procedure in place to prevent this kind of activity. Come on Sophos!

 

Matt

 

:12675


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    Hello Matt,

    There is only one team which collaborates all of the Application Control data, whether it is targeted for the endpoint or for the SEC console. The update paths, however, are different. The endpoints update from an update manager which in turn gathers its' update from one warehouse. SEC itself uses another warehouse. The updates are sent out concurrently.

    This can mean that the endpoints update before the SEC console but the absolute maximum latency you would expect to see is one hour. This depends upon individual update schedules. The data has been verified as in sync and has been for a number of days. I understand that you have a support case open which is being investigated. I suspect that there is an issue which is specific to your Enterprise Console and we will work with you to resolve this.

    Thanks,

    DK

    :12845
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  • 0

    Hello Matt,

    There is only one team which collaborates all of the Application Control data, whether it is targeted for the endpoint or for the SEC console. The update paths, however, are different. The endpoints update from an update manager which in turn gathers its' update from one warehouse. SEC itself uses another warehouse. The updates are sent out concurrently.

    This can mean that the endpoints update before the SEC console but the absolute maximum latency you would expect to see is one hour. This depends upon individual update schedules. The data has been verified as in sync and has been for a number of days. I understand that you have a support case open which is being investigated. I suspect that there is an issue which is specific to your Enterprise Console and we will work with you to resolve this.

    Thanks,

    DK

    :12845
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