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Remote site takeover with SEC

MawfTech

Hi all, need some suggestions please.

Got a remote site that's had a standalone SEC 3.1 deploying v7.6 SAV to a CID and then clients in that office that update from that. All is well with this and running fine.

Obviously, I now want to migrate these to v9.5 as v7.6 is end of life shortly. The local server is not man enough for (and I don't want it to be destroyed by)  SEC4.x console and UM so I've deployed a CID from HQ down to the branch office via our own SEC 4.0 installation. The CID works fine and I can install new installations from it without any problem.

Now, the bit that's stumped me. From my SEC 4 console, I can 'find' machines in the branch office and they appear in the unassigned section. I've created a new group for this branch and configured updating pointing at my shiney new v9.5 CID. Only problem I have is that when I drag a machine from unassigned to the relevant group and it auto runs 'protect', feed in sufficient credentials........nothing :( Machine continues to update and inform the local SEC. Even if I remove the machine from the local SEC prior, a protect is simply ignored. I can happily protect machines that have never been part of that branch office SEC but I cannot grab control of a machine that has already seen the local SEC.

Without wanting to simply uninstall each client and reinstall from the new CID, is there an easy way to redirect a machine to the HQ SEC? Tech support are working on this too but at the moment seem dumbstruck by the question - guess I have to wait for it to escalate to get anywhere there.

Matt

:5975


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  • 0

    HI,

    When you say:

    "feed in sufficient credentials........nothing"

    What exactly is nothing :)

    Does the scheduled task to deploy get created on the machines?

    Does setup.exe run?

    If you bootstrap a client from the 9 distribution point does that work, does the machine become managed?

    It's not clear to me if it's the act of protection or the install itself which is not quite working.  

    Does SAU get installed, start pulling down the new packages, it is then at the install of the RMS package it fails?

    The client mrinit log file and RMS MSI log in \windows\temp, will give you the best clue.

    When the machines were managed by SEC 3.1 at the remote site, were custom mrinit.conf files added to the CID?  If not you shouldn't have a mrinit.conf.orig file as this is only created when a custom mrinit.conf is used.

    Thanks

    Jak

    :6015
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  • 0

    HI,

    When you say:

    "feed in sufficient credentials........nothing"

    What exactly is nothing :)

    Does the scheduled task to deploy get created on the machines?

    Does setup.exe run?

    If you bootstrap a client from the 9 distribution point does that work, does the machine become managed?

    It's not clear to me if it's the act of protection or the install itself which is not quite working.  

    Does SAU get installed, start pulling down the new packages, it is then at the install of the RMS package it fails?

    The client mrinit log file and RMS MSI log in \windows\temp, will give you the best clue.

    When the machines were managed by SEC 3.1 at the remote site, were custom mrinit.conf files added to the CID?  If not you shouldn't have a mrinit.conf.orig file as this is only created when a custom mrinit.conf is used.

    Thanks

    Jak

    :6015
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