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3dsmax doesn't open

kamlesh

i have a 2003 machine on which i have installed ep console 4.5 and installed sophos antivirus 9.5 on my client machines now problem is regarding 3dsmax ver 9.0 application which i need to run on some of my client machines but sophos antivirus restrict it to run however its installed smoothly on clients pc but does not open.i have checked logs,events and error but there is no clue i found i contacted with sophos support toll free no and also put a mail but no satisfactory answer is given so far and my problem still persist, if i unistall sophos antivirus from my client machine then 3dsmax software opens smoothly. i have authorized all suspicious behaviour,file and buffer overflow on both console machine and client machine but issue doesn't resolve. please help me and give satisfactory answer.

:4740


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  • 0

    Hello,

    guess you've searched the net and seen the articles about problems with 3dsmax and Norton (NAV). I refrain to comment on the so-called solution. I know one (free) product first-hand where they tell you on the splash screen to turn off "Heuristic" scanning. Indeed startup took forever but I haven't investigated the cause. I think they have no specific product in mind but in general terms (and notice it is not mentioned that the application is blocked in any way). It seems there is a rarely used (otherwise we'd know of many more issues) way to do things (code an application) which doesn't work well with protection tools 

    I don't know what Support told you, but if you don't get any alert about something which is part of the application authorizing won't help. Did you only try Authorization and without Sophos at all or have you experimented with the settings as I'd temporarily turn off On-access and Suspicious Behaviour Detection. to see if it makes any difference.

    Christian   

    :4816
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  • 0

    Hello,

    guess you've searched the net and seen the articles about problems with 3dsmax and Norton (NAV). I refrain to comment on the so-called solution. I know one (free) product first-hand where they tell you on the splash screen to turn off "Heuristic" scanning. Indeed startup took forever but I haven't investigated the cause. I think they have no specific product in mind but in general terms (and notice it is not mentioned that the application is blocked in any way). It seems there is a rarely used (otherwise we'd know of many more issues) way to do things (code an application) which doesn't work well with protection tools 

    I don't know what Support told you, but if you don't get any alert about something which is part of the application authorizing won't help. Did you only try Authorization and without Sophos at all or have you experimented with the settings as I'd temporarily turn off On-access and Suspicious Behaviour Detection. to see if it makes any difference.

    Christian   

    :4816
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