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Upgrade Endpoint Computers from 9.0.5 to 9.5.1

NancyV

We are testing the upgrade from Sophos version 9.0.5 to version 9.5.1.  We ran the Upgrade Advisor Tool and followed the instructions.  Everything went smoothly according to the directions for our Enterprise Console (from version 4 to version 4.5) and Database upgrade. 

Upgrading an Endpoint Computer took us 3 hours though.  We have many mobile users (laptops taken home and powered down during the evening hours).  So many users would receive their new Updating Policy during the business day even if applied at the end of one business day.  Also, due to “green” initiatives, many computers are powered down overnight and would also receive theirs during the business day.  This upgrade could impact the users during those 3 hours it takes to upgrade.

How has this upgrade gone for other companies?  Has anyone had any issues with upgrading their Endpoints?  Is this a normal amount of time for this upgrade on the Endpoint Computers? 

:4757


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    Sorry, I did not clarify what part of the procsss took 3 hours.  It is after the client has accepted the new updating policy and reports "same as policy".  It is from when the client is starting the updating process and until it reports SAV 9.5.1 and the "Restart needed...warning" (this is SAV only). 

    Yes, we did upgrade from 7.6 to 9.0 and did not experience this same issue with the upgrade time.  I have only tested this with 4 computers so far.  I have tested it at varying times/days.

    Thank you for your assistance.  I will contact Sophos for further advice and let you know what they find out. 

    :4766
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    Sorry, I did not clarify what part of the procsss took 3 hours.  It is after the client has accepted the new updating policy and reports "same as policy".  It is from when the client is starting the updating process and until it reports SAV 9.5.1 and the "Restart needed...warning" (this is SAV only). 

    Yes, we did upgrade from 7.6 to 9.0 and did not experience this same issue with the upgrade time.  I have only tested this with 4 computers so far.  I have tested it at varying times/days.

    Thank you for your assistance.  I will contact Sophos for further advice and let you know what they find out. 

    :4766
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