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Threat detection data update failed

JustinDevereaux

Having some major issues since upgrading my endpoints to Sophos ESC 9.5 - my update manager appears to have stopped updating! I've had a look in the SUMTrace log and it has the following error :-

2010-08-16 09:31:16 : Cmd-ALL << [E4037][bad allocation] Deployment to a share failed because of an unexpected error. Details: bad allocation
2010-08-16 09:31:16 : Cmd-ALL << [E400D][ActionDeployCids-Sub5-1][DispatcherPrograms-2010-08-16T08-10-43-1] Action 'ActionDeployCids-Sub5-1' with caller 'DispatcherPrograms-2010-08-16T08-10-43-1' failed!

Any ideas as to what this means?

Cheers

JD

:4631


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    Hello JD,

    actually what you see could be two different things (at least that's my experience). I have encountered two or three errors with SUM so far (while "no errors" would be ideal it's not much over a period of 9 months with three SUMs and quite a number of CIDs). So the error is one thing.

    Another one is the folder structure. NTFS supports path lengths up to 32000 characters (and for example IE uses them heavily). The problem is the shell which has a limit of 260 characters and therefore you can't delete (or open or otherwise manipulate) the files which are "deeper down" using Explorer. You probably encountered the error with the MAC CID (and you found out how to work around it). Neither the OS nor applications which use the "correct" APIs have any problem with these long names. Of course the long names will return as they reflect the structure on a MAC.

    Christian   

    :4693
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  • 0

    Hello JD,

    actually what you see could be two different things (at least that's my experience). I have encountered two or three errors with SUM so far (while "no errors" would be ideal it's not much over a period of 9 months with three SUMs and quite a number of CIDs). So the error is one thing.

    Another one is the folder structure. NTFS supports path lengths up to 32000 characters (and for example IE uses them heavily). The problem is the shell which has a limit of 260 characters and therefore you can't delete (or open or otherwise manipulate) the files which are "deeper down" using Explorer. You probably encountered the error with the MAC CID (and you found out how to work around it). Neither the OS nor applications which use the "correct" APIs have any problem with these long names. Of course the long names will return as they reflect the structure on a MAC.

    Christian   

    :4693
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