Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 10 replies
  • Subscribers 1 subscriber
  • Views 11539 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

acknowledgements, what actually happens?

ReintjedeSophos

I found the sophos enterprise console to be less then stellar when it comes to reporting. So when a cleanup times out and I've performed a full scan via the console on a pc,  can't really be certain whether the pc is cleaned. So what happens if I then acknowledge the alert? Does that mean that the virus is reported as safe, and thereby free to execute? Or does it simply acknowledge the alert, until the local sophos agent rereports it as a virus?

I would assume the latter is the case, but I'd like be certain about that.

Sophos Enterprise console (version: 4.0.0.2362)

cheers,

Ritch

:2366


This thread was automatically locked due to age.
Parents
  • 0

    I have a similar issue with how Sophos works, and I just want to make sure I understadn what has been stated in this thread...

    We're using the Sophos Enterpirse, and have about 8k machines protected with it (latest version, etc etc...)  We currently have about a thousand machines with quaratined items.  My Sophos admins tells me we cannot clean them from the console, and my users tell me they can;t delte the quaratined items.

    We force a full scan every week, and the quarantined items remain.  Our users are not local administrators, and it seems to take a local administrator to clean the quaratined items.

    This does nto seem cost effective to me.  I don;t care about quaratined items, and certainly don;t want to spend the $60 or so it costs to have a technician go out and clean the quarantined items.

    What are we doing wrong?  Where can I suggest my Sophos guys look to fix this?

    Thanks,

    :9769
Reply
  • 0

    I have a similar issue with how Sophos works, and I just want to make sure I understadn what has been stated in this thread...

    We're using the Sophos Enterpirse, and have about 8k machines protected with it (latest version, etc etc...)  We currently have about a thousand machines with quaratined items.  My Sophos admins tells me we cannot clean them from the console, and my users tell me they can;t delte the quaratined items.

    We force a full scan every week, and the quarantined items remain.  Our users are not local administrators, and it seems to take a local administrator to clean the quaratined items.

    This does nto seem cost effective to me.  I don;t care about quaratined items, and certainly don;t want to spend the $60 or so it costs to have a technician go out and clean the quarantined items.

    What are we doing wrong?  Where can I suggest my Sophos guys look to fix this?

    Thanks,

    :9769
Children
No Data
Unfiltered HTML