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acknowledgements, what actually happens?

ReintjedeSophos

I found the sophos enterprise console to be less then stellar when it comes to reporting. So when a cleanup times out and I've performed a full scan via the console on a pc,  can't really be certain whether the pc is cleaned. So what happens if I then acknowledge the alert? Does that mean that the virus is reported as safe, and thereby free to execute? Or does it simply acknowledge the alert, until the local sophos agent rereports it as a virus?

I would assume the latter is the case, but I'd like be certain about that.

Sophos Enterprise console (version: 4.0.0.2362)

cheers,

Ritch

:2366


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    Fair point about the deleting of files - I'll have a look at the other options.

    I understand all of your statements completely. But I don't think the main point has been addressed which I don't think I made clear.

    Why does Sophos only give me the opportunity to ignore the alert? Why isn't there a button that says 'Delete', or 'Quarantine'?

    Also, its worth pointing out that all these alerts come from a scheduled scan. Most of them appear to malware found in temp files or people's profiles.

    :6135
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  • 0

    Fair point about the deleting of files - I'll have a look at the other options.

    I understand all of your statements completely. But I don't think the main point has been addressed which I don't think I made clear.

    Why does Sophos only give me the opportunity to ignore the alert? Why isn't there a button that says 'Delete', or 'Quarantine'?

    Also, its worth pointing out that all these alerts come from a scheduled scan. Most of them appear to malware found in temp files or people's profiles.

    :6135
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