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Failing autoupdate

funboy321

Hello all.

I have recently installed IE 8 on my Vista Home premium desktop and noticed that the autoupdate of Sophos no longer runs,

I get "could not contact server" error and the little red cross on the Sophos shield in the taskbar. I have entered the update details several times and made sure that they are correct. Previous to IE 8 I had no problems.

I have had a read of http://www.sophos.com/support/knowledgebase/article/59494.html and would like to start by trying this.

The issue I have is that Step 2 states "In the Computer Management window, open Services & Applications | Indexing Service | System | Directories"

I can't find the path above, all I see is "Services" and "WMI Control" and cannot find anything refering to directories to add exclusions.

I googled it a bit and found some references to GPEdit.MSC, which apparently my version of Vista Home doesn't have,

I would sooner have Sophos Autoupdate than the lastest version of IE, so if it is necessary to revert to an older version I am more than happy to do that.

Thanks for your time.

:4714


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  • 0

    Hi,

    Are you able to paste the contents of the AutoUpdate log so we can see what's going on?  I'm sure there is a limit to the number of lines you can paste here, so if you can find the directory where the logs are, e.g.

    C:\program files\Sophos\AutoUpdate\Logs\

    delete all files called:

    ALUpdate<time and date stamp>.log

    Then kick off an update, right click on the Sophos shield in the system tray and choose "Update now".

    Once complete, you should have a new file in the above directory called:

    ALUpdate<time and date stamp>.log

    which should just have the logs from the last check.  If you can post the contents of that here that would be helpful.

    Thanks,

    Jak

    :4717
Reply
  • 0

    Hi,

    Are you able to paste the contents of the AutoUpdate log so we can see what's going on?  I'm sure there is a limit to the number of lines you can paste here, so if you can find the directory where the logs are, e.g.

    C:\program files\Sophos\AutoUpdate\Logs\

    delete all files called:

    ALUpdate<time and date stamp>.log

    Then kick off an update, right click on the Sophos shield in the system tray and choose "Update now".

    Once complete, you should have a new file in the above directory called:

    ALUpdate<time and date stamp>.log

    which should just have the logs from the last check.  If you can post the contents of that here that would be helpful.

    Thanks,

    Jak

    :4717
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