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Internet access blocked due to Sophos.

r nair

I have faced an issue with Sophos Endpoint Security Control (Version: 10.3.10) where my internet access to the browsers was blocked. Is there a way to resolve this issue other than disabling the Firewall settings or Web Protection.

 

Thanks

Rajesh Nair



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  • 0

    Hello Rajesh Nair,

    [SESC] Version: 10.3.10
    indeed? On Windows? If so this version is pretty outdated. And is indeed the Client Firewall installed?

    Christian

    • 0 in reply to QC

      This is happening on windows 10 64 bit machine. Do we have an option to prevent this from happening?

      • 0 in reply to r nair

        Hello r nair,

        to prevent this
        as said, the primary question is which product and version this is. Sorry for the ters question On Windows? I meant Is this indeed Sophos Endpoint Security and Control managed by SEC, the Sophos Enterprise Console? In this case 10.3.10 would be very old - the current version is 10.8.2 and the oldest supported available 10.7.6.
        And as you said other than disabling the Firewall settings or Web Protection I asked whether you're indeed using SCF.

        Christian

          • 0 in reply to r nair

            This is the one am using now. 

            • 0 in reply to r nair

              Hello r nair,

              thanks.
              Now, the Firewall log should tell if it's SCF that is blocking your browsers - neither Web Protection nor Web Control should generally block Internet access.

              More important, indeed your installation is out of date. 10.3 is no longer supported. The windows 10 64 bit machine is likely the one running VirtualBox, the screenshot shows a Win7 (saying it's not genuine, BTW) though. So - do you have this issue on the Win7 with the outdated SESC (I see the installer on the desktop), on Win10, or on both?

              Christian

              • 0 in reply to QC

                I have the same issue on Windows 10 as well as the windows 7 (VM) which you can see on the screenshot. 

                Can I have the link for the latest SCF, so that I can test it out with the latest one? That will be more convenient for me because the one am using now is an outdated one.

                Please send me the link for the latest SCF and I look forward to testing it out.

                 

                Thanks

                • 0 in reply to r nair

                  Hello r nair,

                  the link for the latest SCF
                  there is no link as SCF is (an optional) part of SESC. SCF can only be updated when SESC is also updated.

                  [SCF] is an outdated one
                  I don't think so. SCF is stable, it was already on 2.9.5/3.0.4 (-Win7/Win8+ respectively) with SESC 10.3.15. Can't say which versions are in 10.3.10 but it shouldn't be too hard to find out.

                  The question is, why is your SESC installation outdated? It should now be 10.8.2. - why doesn't it update?

                  Christian 

                      • 0 in reply to r nair

                        Hello r nair,

                        apparently it's a stand-alone installation (the installer package on the desktop suggested this anyway).
                        The details of the download error should be in the ALUpdate2018MMDDThhmmss......log in C:\ProgramData\Sophos\AutoUpdate\Logs.

                        Christian

                        • 0 in reply to QC

                          Fullscreen 1464.alc.log Download
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                          0x4 ALUpdate 0x32 0x978 0x1 0x6 0x2b0 0x5c09eec3
                          0x4 SDDS2Update 0x32 0x978 0x1 0x55 0x2b0 0x5c09eeea Sophos·Endpoint·Security·and·Control sophos
                          0x4 SDDS2Update 0x32 0x978 0x1 0x6b 0x2b0 0x5c09eeed Sophos·Endpoint·Security·and·Control sophos
                          0x4 SDDS2Update 0x32 0x978 0x1 0x55 0x2b0 0x5c09eeed Sophos·Endpoint·Security·and·Control sophos
                          0x4 SDDS2Update 0x32 0x978 0x1 0x6b 0x2b0 0x5c09eeef Sophos·Endpoint·Security·and·Control sophos
                          0x4 SDDS2Update 0x32 0x978 0x1 0x55 0x2b0 0x5c09eeef Sophos·Endpoint·Security·and·Control sophos
                          0x4 SDDS2Update 0x32 0x978 0x1 0x6b 0x2b0 0x5c09eef0 Sophos·Endpoint·Security·and·Control sophos
                          0x4 ALUpdate 0x32 0x978 0x1 0xa3 0x2b0 0x5c09eef0
                          0x4 ALUpdate 0x32 0x978 0x1 0x52 0x2b0 0x5c09eef0
                          0x4 ALUpdate 0x32 0x978 0x1 0x7b 0x2b0 0x5c09eef1
                          0x4 ALUpdate 0x32 0xf8c 0x1 0x6 0xf94 0x5c09ef96
                          0x4 SDDS2Update 0x32 0xf8c 0x1 0x55 0xf94 0x5c09ef97 Sophos·Endpoint·Security·and·Control sophos
                          0x4 SDDS2Update 0x32 0xf8c 0x1 0x6b 0xf94 0x5c09ef9b Sophos·Endpoint·Security·and·Control sophos
                          0x4 SDDS2Update 0x32 0xf8c 0x1 0x55 0xf94 0x5c09ef9b Sophos·Endpoint·Security·and·Control sophos
                          0x4 SDDS2Update 0x32 0xf8c 0x1 0x6b 0xf94 0x5c09ef9c Sophos·Endpoint·Security·and·Control sophos
                          0x4 SDDS2Update 0x32 0xf8c 0x1 0x55 0xf94 0x5c09ef9c Sophos·Endpoint·Security·and·Control sophos
                          0x4 SDDS2Update 0x32 0xf8c 0x1 0x6b 0xf94 0x5c09ef9e Sophos·Endpoint·Security·and·Control sophos
                          0x4 ALUpdate 0x32 0xf8c 0x1 0xa3 0xf94 0x5c09ef9e
                          0x4 ALUpdate 0x32 0xf8c 0x1 0x52 0xf94 0x5c09ef9e
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