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Upgrading? Need advice? Let us know!

lilhavoc

I want to ask you, our esteemed customers, what information Sophos could provide to make upgrading easier. This applies to upgrades from any version, but I'd love to be able to address people's concerns about the upgrade from Enterprise Console version 3 to version 4 especially.

We've got a great couple of upgrade guides, but what else can we do? What would you like to know more about?

Want to tell us how to do our jobs?? :smileyvery-happy: We'd love to hear to your suggestions, so let's talk!!

Thanks,

Lil

:1039


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    Hi Matt,

    It does sound like there is something strange going on.

    If you look at the SUM trace logs (application data\Sophos\Update Manager\logs\SUMTrace*.log) you'll get a (rather too) detailed look at what SUM is doing (with timestamps, so you can see how long things are taking).

    For a simple update check (where nothing has changed), none of the Decode, CID Generation or CID Deploy operations should take more than a second or two, as SUM should nearly immediately work out that it's the same version and skip the operation. The bug I mentioned earlier is that the GatherCurrencyData operations (which examine software versions in detail to correlate with endpoints) are taking longer than they should (around 6 seconds not 1 second), as they are being redone each time.

    In this case, the check shouldn't take a long time. I've just run another test with a complex set-up on a VM with it taking about 2 minutes using on average about 50% cpu on the single core of that machine.

    If you are seeing significantly different behaviour to this, then something else is going wrong, and we'll need to investigate more.

    Cheers,

    John Reynolds

    :1794
Reply
  • 0

    Hi Matt,

    It does sound like there is something strange going on.

    If you look at the SUM trace logs (application data\Sophos\Update Manager\logs\SUMTrace*.log) you'll get a (rather too) detailed look at what SUM is doing (with timestamps, so you can see how long things are taking).

    For a simple update check (where nothing has changed), none of the Decode, CID Generation or CID Deploy operations should take more than a second or two, as SUM should nearly immediately work out that it's the same version and skip the operation. The bug I mentioned earlier is that the GatherCurrencyData operations (which examine software versions in detail to correlate with endpoints) are taking longer than they should (around 6 seconds not 1 second), as they are being redone each time.

    In this case, the check shouldn't take a long time. I've just run another test with a complex set-up on a VM with it taking about 2 minutes using on average about 50% cpu on the single core of that machine.

    If you are seeing significantly different behaviour to this, then something else is going wrong, and we'll need to investigate more.

    Cheers,

    John Reynolds

    :1794
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