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Upgrading? Need advice? Let us know!

lilhavoc

I want to ask you, our esteemed customers, what information Sophos could provide to make upgrading easier. This applies to upgrades from any version, but I'd love to be able to address people's concerns about the upgrade from Enterprise Console version 3 to version 4 especially.

We've got a great couple of upgrade guides, but what else can we do? What would you like to know more about?

Want to tell us how to do our jobs?? :smileyvery-happy: We'd love to hear to your suggestions, so let's talk!!

Thanks,

Lil

:1039


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    Oops, I've just realised that I didn't comment on your point about the email notification. Sorry about that.

    SUM operates on very different model to EMLibrary: SUM itself doesn't have a user interface, and all management, reporting and alerting is done by integration with SEC.

    You can get some email notifications of updating state from SEC. However, you are correct that this is more limited than the email alerts from EMLibrary. If there is enough demand for this (thanks for letting us know!) then this will be improved in a future SEC release.

    The ides that an endpoint has can be seen from the computer details view of the endpoint. I realise that this isn't always as convenient as the email alerting.

    If you select 'View Update Manager Details' on a SUM, then various information (including the times of the last real binary and protection data updates) is available.

    Apart from the issue that you've come across, SUM is much faster at checking for updates than EMLibrary, which is why it now checks for ide updates frequently. This should reduce the latency of getting ide updates to your systems.

    Cheers,

    John Reynolds

    :1750
Reply
  • 0

    Oops, I've just realised that I didn't comment on your point about the email notification. Sorry about that.

    SUM operates on very different model to EMLibrary: SUM itself doesn't have a user interface, and all management, reporting and alerting is done by integration with SEC.

    You can get some email notifications of updating state from SEC. However, you are correct that this is more limited than the email alerts from EMLibrary. If there is enough demand for this (thanks for letting us know!) then this will be improved in a future SEC release.

    The ides that an endpoint has can be seen from the computer details view of the endpoint. I realise that this isn't always as convenient as the email alerting.

    If you select 'View Update Manager Details' on a SUM, then various information (including the times of the last real binary and protection data updates) is available.

    Apart from the issue that you've come across, SUM is much faster at checking for updates than EMLibrary, which is why it now checks for ide updates frequently. This should reduce the latency of getting ide updates to your systems.

    Cheers,

    John Reynolds

    :1750
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