Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 35 replies
  • Subscribers 1 subscriber
  • Views 30427 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Upgrading? Need advice? Let us know!

lilhavoc

I want to ask you, our esteemed customers, what information Sophos could provide to make upgrading easier. This applies to upgrades from any version, but I'd love to be able to address people's concerns about the upgrade from Enterprise Console version 3 to version 4 especially.

We've got a great couple of upgrade guides, but what else can we do? What would you like to know more about?

Want to tell us how to do our jobs?? :smileyvery-happy: We'd love to hear to your suggestions, so let's talk!!

Thanks,

Lil

:1039


This thread was automatically locked due to age.
Parents
  • 0

    Thanks so much for your rich feedback Matt.

    At the moment, all I can suggest is that Support haven't heard this feedback a lot, perhaps because most people are using SUM to download one or two packages -- maybe most of them are on the recommended version of Windows package only? That's just a guess, but I will look into it further. And of course, I'm sure anyone else who is affected will now shower us with replies!  Please come out of the woodwork now, if you are!

    I know that development are currently poring over your post (John R is a fellow Sophos employee), and will definitely be getting in touch to discuss this further.

    Finally, may I please have your ticket number so that I can check into the case and see what areas of knowledge we need to fill in for support agents?

    Many kind regards,

    Lil

    :1743
Reply
  • 0

    Thanks so much for your rich feedback Matt.

    At the moment, all I can suggest is that Support haven't heard this feedback a lot, perhaps because most people are using SUM to download one or two packages -- maybe most of them are on the recommended version of Windows package only? That's just a guess, but I will look into it further. And of course, I'm sure anyone else who is affected will now shower us with replies!  Please come out of the woodwork now, if you are!

    I know that development are currently poring over your post (John R is a fellow Sophos employee), and will definitely be getting in touch to discuss this further.

    Finally, may I please have your ticket number so that I can check into the case and see what areas of knowledge we need to fill in for support agents?

    Many kind regards,

    Lil

    :1743
Children
No Data
Unfiltered HTML