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PDF in Abacus blocked

Murloc

Hello all

 

I have the following problem:

Sophos Central blocks when opening a pdf in Abacus (Java based ERP-Software). The application by itself works great without interruptions from sophos.

As workaround I disabled "Protect Java applications" in the "Threat Protection - Policy" in Sophos Central.

 

I only want to exclude Abacus from live protection and not java by itself. I added some Scanning Exclusions (File and Process based), didn't work.

Does anyone have a clue what to do next?

 

Thanks in advance for your feedback



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  • 0

    Hi 

    Could you please confirm if the issue is seen when opening any specific PDF file or all PDF files?

    If this event is suspected be a false positive , please refer How to report false positives to have this reported to Sophos.

    Note: (Strictly Not Recommended) If you are looking to exclude this specific application, it can be done from Central Admin>System Settings > Global Scanning Exclusions > Add Exclusions > Choose the Exclusion type as Detected Exploits and select the detection. This would be a temporary workaround and not a fix.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Gowtham Mani

    Hi Gowtham Mani

     

    Thanks for fast reply.

    Its about all PDF files in Abacus.

    We have reported this issue to Sophos too.

    Unfortunately your workaround did not work.

     

    Thanks and Br

    Murloc

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