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PDF in Abacus blocked

Murloc

Hello all

 

I have the following problem:

Sophos Central blocks when opening a pdf in Abacus (Java based ERP-Software). The application by itself works great without interruptions from sophos.

As workaround I disabled "Protect Java applications" in the "Threat Protection - Policy" in Sophos Central.

 

I only want to exclude Abacus from live protection and not java by itself. I added some Scanning Exclusions (File and Process based), didn't work.

Does anyone have a clue what to do next?

 

Thanks in advance for your feedback



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  • 0

    Hi 

    Could you please confirm if the issue is seen when opening any specific PDF file or all PDF files?

    If this event is suspected be a false positive , please refer How to report false positives to have this reported to Sophos.

    Note: (Strictly Not Recommended) If you are looking to exclude this specific application, it can be done from Central Admin>System Settings > Global Scanning Exclusions > Add Exclusions > Choose the Exclusion type as Detected Exploits and select the detection. This would be a temporary workaround and not a fix.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Reply
  • 0

    Hi 

    Could you please confirm if the issue is seen when opening any specific PDF file or all PDF files?

    If this event is suspected be a false positive , please refer How to report false positives to have this reported to Sophos.

    Note: (Strictly Not Recommended) If you are looking to exclude this specific application, it can be done from Central Admin>System Settings > Global Scanning Exclusions > Add Exclusions > Choose the Exclusion type as Detected Exploits and select the detection. This would be a temporary workaround and not a fix.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

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